Sharing the feedback or suggesting the best for improving a service is an extraordinary opportunity for everyone. If it is available on live chat with top management, its again tremendous. Now our BSNL wants customer feedback about their service reliability and improvement on a live chat with BSNL CMD.
BSNL, which is synonymous for Hello in India is again coming close to its subscribers. Nowadays service at ease is the expectation from every customer. So BSNL starts Service With A Smile (SWAS), a new program and the new tagline for BSNL.
This SWAS program would give an impetus to BSNL efforts, not only attract more new customers. But also enhance the satisfaction level of existing customers about BSNL services. BSNL management is trying to make participation of every employee at each level in SWAS program to fulfill its objective of binding all the staff together emotionally which would benefit BSNL immeasurably and to make BSNL stronger day by day.
Customers have many options to opt among many service providers. There is heavy competition between multiple service providers. But one in many, BSNL is the only service provider which dictates the tariff patterns of the market.
Recently BSNL introduced best tariff plans as below. These plans replied with a tremendous response from customers, and these plans are also a special counter for new entrant Reliance Jio.
- BSNL 249 broadband plan (Unlimited internet for everyone at the lowest price).
- BSNL unlimited free calls any network and unlimited internet.
BSNL which is betting huge on customer relations is not sticking to the statements. BSNL is putting lot many efforts to reach its subscriber base. In any segment information or feedback should reach from bottom to top. But for a change management drive for the modification should from top to bottom. It is apparently underwriting in every news or every policy which BSNL is releasing internally.
Now BSNL top management is there on live chat room in Twitter and records your valuable suggestions, feedbacks for BSNL. If you want to submit any feedback about BSNL service, or any idea where you feel BSNL can be improved to reach you.
You can directly talk to BSNL CMD Shri Anupam Shrivastava who will be in Live Chat for BSNL customers. At this time, it is being organized only for the customers of BSNL Kerala Circle.
So Keralites, try to reach BSNL CMD on Twitter (Tweet on CMD@BSNL) between 12 PM to 1 PM on 21st September 2016. Submit your valuable feedback/ suggestions to improve and avail the best service from your best Indian telecom network BSNL.