Last updated: 27 October 2015
on 7 comments

BSNL Mobile Selfcare Portal for Prepaid SIM Users

BSNL Mobile Selfcare Portal, the newly launched portal for BSNL Prepaid account holders is a good idea, which is a very helpful web portal for mobile users. A smart thought with a greater acceptance, where everything is available in the server, just we need to have an interface with it.

Being a BSNL customer, I can bet you that, in your association with BSNL any one day you might felt that, in which plan I am, whom I have kept in friends and family list, what is my account expiration date, What is my balance, there are many what’s from a BSNL prepaid customer.
BSNL Mobile Selfcare Portal
In this new BSNL Mobile Selfcare portal, you can search the existing Special Tariff Vouchers (STV’s) and mobile plans which are available and applicable to your BSNL Mobile Number, and if you like any plan as per your requirements, you can have an option to change/subscribe online there itself instantly on web.

So lets check the process for BSNL Mobile Selfcare Portal for Subscription of Plan, STV, Fand F Numbers Addition, Modification and Plan Changes through Online which is a very good option for prepaid mobile customers.

BSNL MOBILE Selfcare Web Portal Usage Process
Logon to respective selfcare portal links as mentioned below and follow the process as presented in detail, where this selfcare portal will be offered to mobile users as per zone wise

Enter your 10 digit BSNL Prepaid Mobile Number and click on Get OTP and immediately, you will receive an One Time Password (OTP) password to your mobile number which was entered for enhanced security in order to proceed further login at mobile selfcare portal.
BSNL Instant Selfcare Login
Insert that OTP and Click on Submit, then you just logged into your account of BSNL Mobile Selfcare portal (If you didn’t received any OTP within 120 seconds of request time, then Resend OTP option will gets highlighted, then after you may request for another one OTP also) and gets the following options applicable only for your number.
  1. Account
  2. Special Tariff Voucher
  3. Friends & Family
1. ACCOUNT - you will get the following options
Recharge : you can recharge any scratch card of that circle from here
Language : you can change your announcement language to any required from the available languages on selection
BSNL Prepaid Plan Activation at Mobile Selfcare Portal
Third Party Recharge : if you have any scratch card, you will recharge to any other BSNL Mobile Number of that circle from here
Last Call Events : Get your last 5 call details
Select Tariff Plan : you will be displayed the existing plan and allowed to change for any BSNL Prepaid Mobile Plan by deducting the required balance from main account along with instant BSNL online recharge facility

2. SPECIAL TARIFF VOUCHER - you will be allowed for
STV Enquiry : Your existing subscribed STV details will be displayed clearly.
BSNL STV Activation at Mobile Selfcare Portal
STV Subscription : Allowed to subscribe for required STVs (Voice, SMS, Data(GPRS), Roam, Combo, ISD). Select the required type and click on STV List, you will get all the eligible STVs of that particular category. Select one of your required and click on Subscribe, then immediately you will subscribe to that STV by deducting the main balance.
If main balance is lower than required pack price, you have an option to recharge the TOP UP amount at that time by a click on Instant BSNL Online Recharge (Click here to Recharge).

3. FRIENDS and FAMILY allows the following
FNF View : your existing friends and family list will be displayed
FNF Add : you can add a friend number instantly according with plan eligibility
BSNL Friends Family Number Activation at Selfcare
FNF Modify : modify your FnF numbers at any time with new number instead of old.
Pyari Jodi : you can add your Pyari Jodi number(Landline Number), if you are in Pyari Jodi Plan
Group Account : Allows to Add, Modify, Recharge to Share BSNL Data Plans between the group of family members.

Prepaid users of Andhra Pradesh, Chennai, Karnataka, Kerala, Tamilnadu can just logon to
Mobile users of Haryana, Punjab, UP West, UP East, Himachal Pradesh, Rajasthan can logon to

With this above process mentioned to be followed at BSNL Selfcare Portal, mobile user can view, activate the BSNL Prepaid Mobile Plans as new or migrate from old plans, Activate Voice, SMS, ISD, BSNL 3G Special Tariff Vouchers, and Friends and Family Numbers with their own hands with out any recharge from open market.

With this new BSNL mobile selfcare portal, BSNL just bridged that gap by making a BSNL web portal available for all Prepaid customers for all their simple requirements with out any move to BSNL Franchisee / Customer Service Centers, and at any time this new BSNL Mobile Selfcare Portal is the best choice for any prepaid SIM user.
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  1. This is a very good facility. But what about EAST ZONE. Is this facility available for East zone subscriber? If yes kindly give details. Or if not available then you are requested to kindly extend it to the Eastern BSNL customers as soon as possible.
    Thanks a lot.

  2. It is a useful facility. But allowing to manage all the BSNL mobile number under one account will be more useful

  3. Please do notify if this is available for the customers in east region like Kolkata. Please do notfiy as soon as possible as this is a nice and useful service.

  4. is this facility availabe in the state of jharkhand

  5. from which date it will available to customers ?

  6. Isn't it available for Maharashtra users? If yes, why isn't any link provided for MH?

  7. how prepaid customers can acess self care portal as they have no unique they enter their cell number.