Some of the BSNL customers felt embarrassed sometime back for the given response by the people who are sitting at “May I Help You” counters, about an enquiry of new products like FTTH / Leased line etc..” The hardening fact is that, we don't know what it is, this is the answer, and also they can’t try to enquire with their higher authorities or didn’t guide the customer for exact approach to whom.
The above mentioned example is a smaller one, not for all employees are like that. They are the one who made communication system establishment within hours after many disastrous cyclones and Floods, but customer point is, BSNL Management has to understand to place Executives / Employees / People in the front office or train people to understand new technologies, new tariffs and they should encourage new customers to be part of BSNL.
If BSNL is changed and doing good business, offering best Quality of Service and best innovative plans what it mean to a customer? and what it means to BSNL and what it means to a BSNL employee? These three are interrelated. If BSNL offers good innovative plans and better QoS, as customer many more an more prefer BSNL, because of many reasons like, BSNL coverage area is Superb / Best and is available any pocket of India.
There is no reason for customers to think of other networks as BSNL is our own company and if BSNL is in profits, those profits will be used again for all of us only, through the government as profits goes to government. Why we have to go to private player, as he only pays the taxes and is not going to share its profits with us.
If customer is happy, BSNL Company will do well, and in turn BSNL employees will get perks and may expect better pay revision. Today world is, employees is not giving his best means today or tomorrow it is going to be directly effected on their pay revision. Like private companies Ministries are setting business targets of PSU companies.
BSNL has realized these facts a little bit late or it may be forced to realize lately by earlier Governments. This time, the new government is patting, BSNL new CMD and team for their innovative come backs and is closely watching the development’s within the company.
BSNL CMD told that the team BSNL is doing good and best, now a days with the introduction of many innovate plans in some as below
- BSNL Free Unlimited Night Calling Facility
- BSNL Free Mobile Roaming
- BSNL Mobile Number Express Activation
Recently, BSNL CMD also told that after implementing Free night calling facility, there is an increase in landline day calling minutes and also arrested trend of downfall of BSNL landline connections, rather there is increase in the graph of new connections. For this Maharashtra, Kerala and Karnataka circles are doing well after the introduction of this scheme. For minute’s usage Chennai TD, Rajasthan and Haryana circles are the toppers.
Furthermore our honorable prime minister is also closely watching the development’s in BSNL and is on the positive towards the company future. After all these BSNL CMD had given a call to their team i.e. every employee in BSNL should work hard to bring back the company to profits / revival and should ensure to have good pay revision in the coming years.
Whoever the employee of BSNL are top cream of the country, as they have been selected in to the company against stringent recruitment procedure. Its now the time foe every employee to tighten their belts to make BSNL a world class company. With new CMD motivation, BSNL Management now trying to push good environment for them to excel by placing RIGHT PERSON at RIGHT PLACE on close observation of each corner by knowing the competencies of the BSNL Employees to make BSNL a profit making company in the near future.