Now in extend to this BSNL New Service Online Application, BSNL launched a new online compliant portal only for that new customers, who applied their new joining into BSNL via Online but not responded by BSNL with in One week of application date.
Just walk through a scenario, that you are having an issue with your broadband connection, i.e. you have put a request for a new broadband connection and get a new lead id, where that request is not processed, and not getting any response. In this scenario you will only have the lead id (complaint) to lodge a complaint for getting new connection.
With this lead I'd, now you have a best option to give a complaint and having the flexibility you might have given an online complaint. For that, just log on to the below mentioned link and lodge a complaint by submitting your details and issue status, after providing the details you have to really witness the Indian PSU BSNL being a highly responsive.
In this new complaint Portal (http://udaan.bsnl.co.in/complaint/customer_complaint_form.php), BSNL new users will have the best option to lodge any type of complaints regarding with your new BSNL Broadband / Landline / FTTH / ISDN connection etc.. with any of the following reasons
- BSNL Responded but not completed
- Completely No response from BSNL
- Connection Given but not Working
- Partial Response.
BSNL is going in right direction as per the customer requirements, this is proved by offering very attractive plans like BSNL Unlimited Night Calling Facility from Landline and BSNL Free Roaming facility for Mobile users. To support and to have Quality of Service, BSNL is going to upgrade all its facilities towards next generation technologies.
PSU already launched a BSNL complaint grievance portal for existing customers to lodge long pending complaints to reach to higher authorities, apart from this, BSNL launched Online Complaint Portal only for new customers regarding new connections. So new BSNL Broadband / Landline / FiberNet and Other Service users, just use this above BSNL Complaint Portal and lodge your BSNL Complaint after One week of application date for not Responding cases of New Service request through Online BSNL Application.