we think everyone feels good to give feedback in Customer Satisfaction Survey form, but accepting the feedback itself is a great task. You should be open at mind to know what people are thinking about you, but technically speaking for an individual to groom his personal and professional career feedback plays a vital role. The same is applicable for an organization, but for individual the perimeter is small.
For an organization as BSNL, who is having country wide millions of end users, taking feedback itself is a big task. BSNL being a PSU which is trying to get back in to the track, want to fill its gap and come closer to the customer.
For the same reason BSNL should take customer feedback from us at whatever possible way it have, the requests should be honored and BSNL may look into the output of the customer satisfaction survey implemented can retrospect itself from the result.
Here we are classifying the questions on different areas of BSNL Broadband services. Please check the areas we have covered and suggest BSNL to improve or cover other areas which are haven’t covered. Feel Free to give feedback on BSNL Broadband services as below
Let’s make our BSNL to work Smart in a new innovative way with our feedback. Let’s try to change our BSNL Broadband Services working style with our Customer Satisfaction Feedback.