If you have purchased anything online, and faced a situation like money debited from the account and unable to receive the purchased item. Paying of the bill, but not reflected online, these are practical situations faced by many, when opting for online recharges and payment of bills. At the same time, you might felt that, you are lost till the update comes to you. Its only push mechanism, you can’t pull the details, but this is not going to happen with BSNL Online Recharge / Bill Pay.
There is a separate new BSNL Portal window launched to address all Bill Payment related issues for all not successful transactions, Even for BSNL Prepaid Mobile after recharging, if the amount is not credited to your mobile, or for Postpaid BSNL Online Bill Payment, if it is not credited to bill account, you can raise a complaint in this new BSNL Portal, which will be immediately attended. This is really the call of the day, as many of us are slowly moving to Online Bill Pay.
What every might be your connection type, you can raise your hand to know the details of your transaction. The one of the Best BSNL Portal against the requirements of the customer. In particular to the BSNL customers who are mostly elderly or in remote places or in rural places, who are slowly moving on to Online Payment, for them BSNL Online Bill Payment for all their BSNL Broadband and many services itself is becoming a big task, if anything happens with respect to online transaction, they will lose the confidence on Online transactions.
Being a State owned PSU, which is customer oriented rather than profit oriented, BSNL accepting complaints on Online Payment / Recharge Transactions and is going to be resolved at the six of “Chris Gayle” stroke. To lodge any complaint and to get to be resolved in a short time regarding BSNL Online Bill Payment / Prepaid Mobile Recharge transactions, just go to the Online BSNL Portal link (http://portal2.bsnl.in/myportal/complaint.do)
For all the services BSNL Landline / Broadband, FTTH, DID, BSNL Mobile, WiMAX, BSNL CDMA, and BSNL Recharge for PrePaid Mobile , you have to lodge the complaints for which you have get success for Online Payment of Bills / Recharges. Select the option with respect to your service and you want to know about your payment transaction or you want to know the Bill itself, select accordingly in the drop down option.
Select the options “Amount debited from bank, but not updated to the system."Outstanding not displayed" and go ahead with your complaint with the details of your mail id, Mobile Number, Account No/ Unique No in said BSNL Portal window with out any login..
In general your amount will be refunded in the same mode of payment, within 48 Hours. Just wait for 48 hours after transaction and if yet not appearing in your statement, go to this above said BSNL Online Bill Pay / Recharge Complaint Portal for any kind of Missed / Unsuccessful Transactions and lodge your complaint, then your problem will be cleared with in a short time than expected from our BSNL.