Helpline, why it is required, who will pay for the service/call charges. In general we know that if we dial 100, it is for Police Help, If we Dial 139, its for Rail Enquiry, In the same line for any type labour requirements/help needed for any employment obligations, as per Department of Telecommunications (DOT), BSNL has provided “155214” for Labour Help Line as Category-1 Service .
For example Mr.X worked for an organization for 7 years, the terms with the employer was also good. But he hasn’t received his gratuity, as he felt that gratuity is another type of bonus. But it is not the case, as I told him that for any employee if he/she is working with the same organization for more than 5 years, he has to be paid with gratuity with the defined calculation by the employer. After knowing this he approached his company HR team, then they paid to him immediately and also apologized him that due to system error they missed the payment.
Like wise most of employees, who are working in private sector even contract worker also should know the laws and with this help line provided by most dependable operator BSNL with shortcode “155214” in line with the direction of DOT. Just with a dial you may know the laws applicable to you in your any grievance case. As this is Category-1 type of service, and this service may also be introduced by other service providers also.
Service of BSNL “155214”, Labour Help line, is available across all circles and the calls from other network service provider may be routed to BSNL as per existing inter connect agreement charges. So all the employees may use this service and know the employment Acts which are applicable to your type of employment.