Last updated: 10 November 2014
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BSNL Provides '155214' for Labour Helpline to all State Government & Union Territories

Helpline, why it is required, who will pay for the service/call charges. In general we know that if we dial 100, it is for Police Help, If we Dial 139, its for Rail Enquiry, In the same line for any type labour requirements/help needed for any employment  obligations, as per Department of Telecommunications (DOT), BSNL has provided “155214” for Labour Help Line as Category-1 Service .
BSNL Provides '155214' for Labour Helpline to all State Government & Union Territories
What we all know is labour working category is mostly blue-collar jobs, Depending on certain aspects even white-collar jobs may also come under this category. Employees of this category will have cover under Factories Act 1948, Industry Employment Act 1946, Contract Labour Act 1970, Maternity Benefit Act 1961, Payment of Wages Act 1936, Minimum Wages Act 1948, Payment of Bonus Act 1965, Payment of Gratuity Act 1972, Trade Union Act 1926 and there are many Acts like Equal Remuneration, Compensation, Insurance, Provident Fund etc., to safeguard the employee from the employer exploitation.

For example Mr.X  worked for an organization for 7 years, the terms with the employer was also good. But he hasn’t received his gratuity, as he felt that gratuity is another type of bonus. But it is not the case, as I told him that for any employee if he/she is working with the same organization for more than 5 years, he has to be paid with gratuity with the defined calculation by the employer. After knowing this he approached his company HR team, then they paid to him immediately and also apologized him that due to system error they missed the payment.

Like wise most of employees, who are working in private sector even contract worker also should know the laws and  with this help line provided by most dependable operator BSNL with shortcode “155214” in line with the direction of DOT. Just with a dial you may know the laws applicable to you in your any grievance case. As this is Category-1 type of service, and this service may also be introduced by other service providers also.

Service of BSNL “155214”, Labour Help line, is available across all circles and the calls from other network service provider may be routed to BSNL as per existing inter connect agreement charges. So all the employees may use this service and know the employment Acts which are applicable to your type of employment.
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