Last updated: 01 October 2014
on 11 comments

BSNL is going to Revamp under Shri Ravi Shankar Prasad Ji guidance, 'Right time Right decision'

Its time for BSNL Employees to Fasten Seat Belts to bring back "BSNL to Profits" and to be a Single Point Contact for Digital India...
Kudos to our newly elected minister Shri Ravi Shankar Prasad... As we had a very good conversation with my earlier post w.r.t. privatisation of BSNL, I think we are having discussion in a right direction. As of today news was, that Telecom minister Shri Ravi Shankar Prasad told that he is not going to privatise BSNL and MTNL, rather he want to revive it in a profitable manner. He did the same turnaround situation with Coal India Limited, which from loss making PSU to Profit making PSU in a very less span of time in Shri Atal Bihari Vajpayee Ji Government.

We all was in a panic mood, when we heard about BSNL and MTNL privatisation news. We discussed in the way why govt is going in this line, why can’t it look in to improvising the situation, all why’ss…finally what we thought is going to happen. Like Telecom Minister Shri Ravi Shankar Prasad wants to improvise the condition of BSNL and MTNL, for that he wants to closely watch these companies.

As Shri Prasad is also driving the Digital India Project which mainly aims for e-Governance, e-Education and e-Health, which is the pet project of our dynamic PM Shri Modi Ji. These projects require huge infrastructure and also require remote connectivity. As BSNL, the only company which is having the “last mile connectivity” as compared to other private players, and also Shri Prasad ji wants to put in place good spectrum infrastructure to BSNL, which make BSNL an additional feather for Indian Government as a Icon for its powerful projects.

Really this is good move by our new Government. Let’s hope that, this will help our BSNL to Revive, and also this is the time that every BSNL employee should pull his socks and make "OUR BSNL" a pride for every citizen of INDIA.

Every employee should utilise this opportunity, and every BSNL employee keep in mind that not every time Government will be there for you to help you out. In turn you should help everyone one, by profit making and sharing your profits for empowering INDIA. So all BSNL employees please get ready with your own strategies from this day(01-10-2014 BSNL 14th Birthday), to make every service(BSNL Mobile, BSNL Broadband etc...) profitable, and to be a Single Point Contact for Digital India, and help Shri Prasad Ji Hon'ble MOC & IT… to make him confident about BSNL.

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11 comments:

  1. The achilles heel thus far for BSNL has been the perceptive feeling amongst a huge number of customers that their customer service is of appalling quality whether the customer goes to a Customer Service Centre or speaks with a Customer Service Associate or tries to write to Customer Care wing via email, social media (such as Twitter or Facebook). Customer Service Associates at the call centre lead an emasculated existence as they are unable to activate, deactive any service. In Customer Service Centres the personnel lack the enthusiasm that is displayed by the Customer Service Associate and although they can assist with any kind of issues facing the customer they have an extremely lackadaisical approach tot he matter. On twitter or Facebook, although entering that domain is praiseworthy, whoever mans BSNL's page does not feel the need to respond to each and every query that has been posted, which is unlike the telecom industry's standard in India and abroad where whether it is Aircel, Airtel or Vodafone, they do respond to the post and arrange a call back or request to mail the specifics of the issue to their email address. If you are unable to satisfy the frugal requirements of the customer when he or she faces an issue, then no matter how good your physical infrastructure is (in terms of pan India 3G excellent broadband service across India, great location of customer service centres) and your rates are the cheapest in the highly competitive GSM segment you will not be able to reassume your numero uno status which BSNL had enjoyed for the first decade of its existence. From my vantage point, if this achilles heel is resolved the competition will be chasing you rather you chasing the competition. I am and remain a loyal BSNL customer using an wide array of the services on offer, however, I too yearn to see a customer services undergoing a complete overhaul from its present abysmal condition.

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  2. It's time to move out underperformers and swatcha BSNL.
    It should start from customer care first.

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  3. Minister should take decision to implement One India Policy by Abolishing Roaming not like Ex. Telecom Minister Kapil Sibbal who reversed the thinking of Mr .Raja another Ex. Minister.

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  4. The two PSU telecom giants, the BSNL and MTNL should get merged at the earliest and the resources of both should be utilised for common good of the single structure. The reason for slow growth in the no. of cell connections as compared to the private ones should also be looked into, and corrective action needed should be taken at the earliest. Also, it is seen that the attraction towards BSNL is predominantly due to the lower tariffs and advantage of this should be taken to boost the no. of customers.

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  5. BSNL is the only telecommunication company in India having large network and infrastructure; but failed in retaining its landline as well as mobile subscribers. Many reasons behind it including are poor connectivity/ network of mobile, high tariff of landlines, irresponsible behavior of staff, no response from customer care, etc. If we book a complaint through public grivances, it remains pending for long time. The facilities provided on landline like Abbreviated dialing, call waiting, are not working properly. The access codes for ITC cards are very difficult to access and if we make complaint, the officers say that its not their office issue. They show fingure towards IN Ahmedabad/Kolkata without helping subscribers what to do further. If such is the dedication of staff inspite of taking high salary, how will BSNL survive? Pl attract customers through attractive plans,improve service quality,restart prepaid Landline (FLPP) and improve proper behavior towards customers. Golden days will again come for BSNL. All the best as I love BSNL.

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    1. Very true dear. One Interesting thing I have observed that, many of the BSNL officers/staff do not pay their LL bills in time and I have not seen their LL disconnected. Will this improve BSNLs financial condition?

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    2. NO, gone are those days... now any officer not paying their due bills will be get disconnected. Because now it is being done automatically by central Server.

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  6. BSNL fate will be like HMT. Politicians ll tell anything to soothe public n leave after 5 years. Ultimately we are the loosers. Pay revision ll be denied n salaries ll be denied. Its completely staff fault. No responsibility n legacy operations ll soon or later gives slow death to company n bad days to employees.

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  7. 60-70% of the staff are on the verge of retirement and they hardly have any interest in the growth of the company,neither do they perform their duties nor they let others work through baseless unions in the company.This demotivates others who are working and try to keep the company at par of the other private operators.Other issue is the upper mgmt which is not part of the company but take leisures of the company and they too are hardly bothered about the company performs as they receive their salary from DOT and whether the company remains or decays they will be getting their salary from the Govt.So they may kindly be merged with the company so that they too have the feeling of no salary if company is in loss or closed.

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  8. Before commenting BSNL, think about BSNL. BSNL is the operator covering even remotest areas of India. No private will cover remotest areas. BSNL will follow TRAI Guidelines while the private operators will violate. When BSNL having large number of mobile towers is not able to give good mobile signal strength, how the private operators are able to give good signal strngth. think before commenting BSNL. BSNL as a PSU should follow all paper work for all their approvals for which also lot of staff required. Even in calamities, BSNL NETWORK IS ABLE TO HELP PEOPLE NOT THE PRIVATE OPERATORS.

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    1. Peoples' critisim should be taken positively so as to improve the service. People want result. They are not interested how ethically company works on paper. People will definately choose a company who provides best network and service if they have a choice to select. No doubt BSNL has few limitations; but does it mean that it should not try to improve in all respect? Unless all the employee of BSNL work with dedication, it is difficult

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