Last updated: 18 September 2014
on 51 comments

India's Biggest Telecom Service Provider, our BSNL if Privatized, its Repercussions

Huge Loss for Indian Telecom Consumers, when major telecom players BSNL & MTNL are privatized...
Recently we heard the news about the privatization of BSNL & MTNL, for this every telecom user has to know how much will they have to pay really, if it is happened. BSNL being a state owned company, having a powerful in infrastructure both in physical and at human resource also. BSNL is the only company which will install their receivers or transmitters on towers with in permissible limits. It is the Only Company which will give you the promised speed at any point of time for every nook & corner across India.

Whenever there is a natural calamity in remote areas, BSNL is the only company which makes rescue team efforts even better and fast (recently we have seen the services of BSNL in Uttarakhand and Jammu Kashmir Floods), We all are seeing the changes what BSNL is doing with its services, It is even better than its competitors.

After taking over as Communications & Information Technology minister Shri Ravi Shankar Prasad, had given a statement that BSNL should provide Quality of Service, and as after our Dynamic PM, Shri Narendramodi Ji came into power, every one of us are expecting to have technology at our door step with much awaited Broadband highways, which really are top class vision.

Technology benefits should be utilised for Rural areas in all sectors whether it can be Education/Medical/Agriculture, then only we will see a very developed country “Our India” from all corners. Do you think all these things will happen without BSNL? we don’t think so. Any private player, their main agenda is profit making not the coverage to remote places. If rural areas also makes profits then they will come. If BSNL is not in the competition, then even government may also don’t have any control over them about tariffs & services. If there is no BSNL, Govt of India have no Own Company, which may results, no security for India in communication media.

Yes we all love to work and want to give our best to our country, lets expect Govt. may not take any hazy decision to go ahead with privatisation of PSU companies in particular where the market for these companies like BSNL are very high. We have to think of expanding BSNL to overseas rather than encroaching the encroachment of private players in PSU area.

Encourage BSNL, Empower BSNL and define roadmap for the company and its services and at last motivate the team, don’t call them loss making, make them profit making, remove political pressure while making polices.

For Information
Why Public Sector Undertakings beneficial to us
  • Profits, Gained by PSU will again utilised for the welfare of the country and its people.
  • PSU vision and work, other than profits will work against interest all sections of the society. 
  • Ex:- If you consider IDPL (Indian Drugs and Pharmaceuticals Limited), it has supplied drug at 10% of the price when plague epidemic was there
  • Considering any state owned road transport, Govt. Bus connectivity will be there for remote villages even when road is not at all in proper condition. While Private buses will be there only when the road and cost per ticket is beneficial, they first see their individual benefit and society interest is not at all their prime responsibility
  • And also at present, BSNL the only telecom operator offers Free SIM Cards for Pradan Mantri Jan-Dhan Yojna Scheme.  
  • PSUs are meant for a reason in any country can it be a under developed, developing or developed nations. Ever where there are required for any country to grow addressing its own interests.
Many feel that Privatisation is required. On first-hand, we all are very much fantasised towards things which will be in news are in publicity. Can you imagine any private sector company wants to take up rural medical improvisation projects, rural education, decreasing infant mortality, rural women empowerment.

At any point of time private players will have individual interests as they are doing business, Means there will be expectations for them at any point of time. Private sector employees might get benefits, without job security, some misguiding on tax policies.

Finally it’s the society which is going to be effected. If the sector is really profit making, then why can’t we make our own PSUs in that line. Everybody knows there is a lethargic atmosphere in PSUs, truly speaking the employees should be the best in their academics to get into a PSU job.

It’s the work culture, it’s the policies to purchase or to implement any new technology, it’s the decision making and finally the accountability which lacks in a PSU culture.

Article by : M Sukumar Kiran, Deputy Manager in Major PSU, interested in Telecom Policies.
All the Readers can share their opinions via comments
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51 comments:

  1. Yes its a great loss for the common man indeed. But in reality whats happening? I requested for a landline connection in Guwhati & phoned up all those involved through the ladder of administration but to no avail. Reason extended technical non-feasibility -this is amazing. Subsequently after my neighbor had vacated the premises (my neighbor had landline/broad band connection i renewed my request but the answer was the same. In a developing state like Assam were other private operators are very forthcoming and approachable the government backed entity shy away. The personnel at the top are probably so engrossed in policy making that they donot find time to reply to the mails addressed to their official id. Its true that the entity has enviable mammoth infrastructure and the unmatched workforce (only in numbers)-unless they understand in the world of competition and tech-advancements its the promptness & the speed at which you serve than pleading for support. BSNL has failed to appreciate that CUSTOMER
    IS THE KING.
    Failure of BSNL in pre and post service arena is definitely an incentive for the privatization .

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    1. Yes truly speaking Pre and Post service has to be be improved. For having New Connections ,retention of existing connections and also for improving BSNL brand, action should be Proactive and should not be breakdown maintenance..

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    2. Everybody is very enthusiastic to criticize BSNL and its services But never appreciate its services which are being offered in remote places even though when there is no much profit.Latest Jammu and Kashmir floods it was BSNL to restore the services first not the private operators. Privatized BSNL will lead in future, hike in Mobile and Landline tariffs same as petrol and diesel price hike..who ever criticizing now will realize the value of BSNL then.

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    3. Recently, telecom Minister mr. Ravi Shankar Prasad, in a parliamentary question replied clearly that BSNL faced Rs. 15000 crore in Landline business though overall loss in 2013 14 is just 7085 crores. This stands that without landline business, BSNL is actually running in nearly 8000 crore profit. Private operators have virtually no landline business or lip service confined to pocket areas and that too in the name of landline service, often it is WLL. BSNL is not allowed to discontinue Landline business for which it is running in loss. May be, BSNL is now reluctant to further expand it's customer base considering the loss of it's landline business.

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    4. The reason for BSNL in ladline business loss is in the rural area especially in assam and north eastern states . Bsnl is the only company providing land line in these remote area and not the private operators , From your comment means that you are registring a land line in bsnl with out any money . Why cont you contacted a private operators. Think of it !!!!!!!!!
      You are commenting that i am registering a bsnl land line connection ...tell me any deposte you paid . ie YERO deposite . If you regisetr a Electricity connection or water connection HUGE amount required and a lot of papers are required . But BSNL only ID proof you submitted .and the cost is RS 1/- for photostat copy. think of it !!!!!!!!
      BSNL land line connection require a 2 dedicated wire from telephone exchange to your locations with zero deposite . and in the case of Electricty and water common plat form with huge deposite .think of it !!!!!!!!
      You are welcome to kerala at any location please register a BSNL landline connection , in the same day KERALA BSNL CAN able to privede the connection , THink of izt !!!!!!

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    5. After privatization of BSNL, incoming call rate Rs.15/= per minute and outgoing call rate Rs.20/= per minute across all service providers. Hurray.....

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  2. Do we if any Private sector has been taken over by Govt. Why it has to be always the other way?

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    1. Yes, it is GTB or Global Trust bank, a private loss making bank taken over by Govt. PSU Oriental bank of Commerce. Satyam Computer is also taken over by Govt. after revealation of huge scam by it's owner Mr. raju.

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  3. Day by day BSNL increasing landline and broadband tariff only becoz BSNL wants to recover only losses. They are not interested in getting new customer. Look at the tariff they are charging and compare it with private players in your area. They are giving same at much better prices

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    1. BSNL is cheaper than any other private operator. It is the culture of our countrymen that they always see only one side of coin. Nobody is concerned with the increasing expenses of BSNL in terms of diesel charges, electric charges, salary of employees and so many other charges. It is 100% true that private operators will increase the tariff charges when bsnl is not there like GAS CHARGES BY AMBANI.No Indian is concerned with infrastructure damage of BSNL by state authorities like cable cutting etc and simply blaming the BSNL employees. If Govt wants to improve the working culture it can be done without privatizing BSNL.

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    2. All developmental activities are dammaging BSNL backbone networks which puts unneccessary extra burden over BSNL Health and anti propaganda that BSNL sevices are getting detirated ,MSEB and Water pipeline are getting charges from damaging authority such as NHAI,SH,Water supply,severge boards but it is put on record that there is no such a provision abput BSNL.BSNL is getting in trouble from both sides ,one extra expenditure for repairs,Loss of revenue,and bad name for interrupted services.

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  4. BSNL RULES!!! They are the best service providers. Better than any telecom major. BSNL shoudnt be privatised.

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  5. A very passionate and meaningful article.. Ofcourse there are a lot of drawbacks to privatization/elimination of BSNL and the article has raised a few good points on the same. All the more relevant in these times when the Govt is looking to shut down loss making PSUs. But the work culture in BSNL has to improve a lot. And as a comment above rightly pointed out CUSTOMER HAS TO BE THE KING. There should be performance evaluations and stagnant elements have to be removed. QoS and customer service have to be given to priority. And only then the customer will back the PSU. And they will stick with it. Steps are being taken in this regard and the result is also out there for all to see. There is renewed interest and increase in customer base for BSNL. The Govt also has to understand this and help the PSU to overcome the financial hurdles instead of shutting it down/privatizing.
    And the customers should also understand the value of BSNL. In the absence of a Govt entity the market is never going to be a level playing field. There will be no one to control the private operators and it will be utter chaos. Tariff will sky rocket and nobody can ensure QoS. And none would care about rural India cos there would not be any profit there. Ultimately there would be a technical divide slicing up or nation. These are not far-fetched ideas or fantasies. A little thinking would make you see the truth.

    PS : article not very well edited.. Kindly edit the article for grammatical errors. That would immensely improve the reading experience. Thank you

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    1. Yes a very Sensible article, we do expect BSNL has to pull its socks to give head on to private players and make Govt to think other way, profit from BSNL is like perennial. Loosing perennial income meant for future generations, like after deforestation doing afforestation, this gap cant be like that. Govt which is elected by the people should also think about future generations organic growth.

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  6. BSNL was fleecing customers when it was a monopoly.We still remember that even a minute of teletalk between say kolkata and bombay would cost 20 rupees.The money went into its coffers and lavish spendings on staff ! The service was any way deplorable.Could a labourer/cobbler/rickshaw puller ever afford a phone in those days? So many countrymen were deprived of this important tool of communication.Corruption in alloting new connections was rampant.The competyition changed all this.But BSNL could not pull up its socks and adjust to changes and hence like a dinosaur is on the path of extinction.

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    1. Yes I remember very well in 2003 january the STD call rates were around 7 sec pulse from landlines. BSNL was yet to launch its mobile services. Privates mainly Airtel was major operator in North India and mobile rates for incoming and outgoing were both higher than landline. Then BSNL launched its mobile services and everything changed. What u are talking of is DOT era. So don't confuse. When BSNL was formed all the employees were from DOT only. So u cannot expect corrupt practices and all garbage vanish in a day. It was not a completely new company. Employees were not newly recruited. But BSNL was carved out of DOT. Thats why BSNL could not pull up its socks to its thighs. BSNL provided cheapest calls till 2009 when in Feb Reliance launched 50 p/min call which was the first lowest call rate by a private company (not talking or ULD free) and others had to follow the suite. There are two time frames to talk of the call rates - Pre and Post automatic switching. Call rates have fallen after 2000 like anything because of switchover of technology from manual switching to automatic one.

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    2. That was old times man!! Dont compare that era with this!! And that was govt dept ,not bsnl!!

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  7. Why people give view anonymously.. even BSNL employees are also citizens of this nation. In the interest of the Organisation and Nation why don't they go public? The work culture should be improved 1st of all.
    It is in the hands of service Unions and the Administration as well. The Policy makers should relialise after a very big struggle and sacrifice of thousands and lakhs of lives we could become independent. Do we really want our nation to be a Developed one? Why infrastructure development is not looked into? Top most Policy implementation Officers do they really want the development of BSNL? Many of the employees work heart and soul to save BSNL..we could proudly say during recent J&k floods.

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  8. I remember the old days (around 15 years back) when you have to wait for 6 months to 1 year to get a land line connection even in places like Hyderabad and you had to pay an extra of Rs 10,000 to get a priority.

    All Govt has to do is good regulation and keep the direct governance as small as possible. How come countries like US did very well although the major telecoms there were private? They had good regulation policies and one of the policy was Urban customers would pay for rural subsidy since deploying in rural areas was not very profitable.

    To start with, Govt should transfer major chunk of share in PSUs to private companies and see the benifits. I think, right now, Indian Govt has share in very well played private companies like Axis bank, L&T, etc., So, why can't the same extended to all PSUs. Govt takes 33% tax from hard working employees and spends them on loss making PSUs and social schemes which makes people more lazy rather than fixing the daily labor wages per hour and empowering the people to purchase at market rates. I get heart broken when I hear about the losses that Air India makes and companies like HMT survived so long with major losses.

    We got to wake up before we all get trashed out. Just look at how the infra is maintained by Govt even in places like Bangalore although so much money is collected in taxes? It's really heart breaking to see we are paying 33% of our income for that kind of service.

    And, I feel very unfair when I see all those private employees working very hard and sincerely even at low salaries (ex: delivery/service from online retail companies). We got to get out of the license Raj system and start playing fair policies across all the people.

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    1. You are confusing the pure govt DOT era with BSNL era. The examples you are giving existed in govt era befor 2000. Don't give examples of Indian Railways for Delhi Metro both being train services. One more thing if the private employees are so hard working and less paid then who eats up the difference dear.

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    2. Rightly Said :) Where goes the Difference????

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  9. VERY GOOD BSNL isthe only company in which CUSTMER NEED TO RECHARGE WITH MINIMUM OF 40 Rs FOR SIM VALIDITY EXTENSION SO ONE ONE WANT TO USE THERE SIM WHAT CUSTMER TO THEY TAKE OTHER COMPANY SIM BECUSE OF THIS P;AN EXTENSION RECHARGE I WAS BSNL FAN ONE TIME BUT ONLY FOR THAT REASION I PORT MY BSNL NUMBER TO AIRTEL
    SO IT IS MY ADVOICE TO YOU PLZ DO ALL SIM AS LIFE TIME PLZ SOON AND SEE THE RESPONSE PLZZZZZZZZZZ LAST REQUEST TO BSNL

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    1. Even Rs.20 TOP Up also will get validity extension cumulatively, pls check all the plan details of your area

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    2. You are mistaken dear BSNL also provides lifetime SIMs like other operators but the condition is u have to recharge with minimum Rs. 200 in every six months which is the same for all operators.

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    3. six month validity had just come down to rs 36 only

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    4. Is it only for SIM you are paying once in six months.?????

      You also pay for other services.
      For Eg. in Banks as annual/ half yearly charges. + extra for ATM charges.
      For Electricity: You pay "monthly minimum fee" even for not using ie "ZERO METER READING".
      Think of these.

      And finally:
      Please suggest me one DTH service for my home for getting "LIFETIME FREE".
      :) :) :)

      We need all these only from Telecom ?.

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  10. If PSU makes losses who has to pump money into it??? Overseas expansion..To where..Even African countries also wont accpet our great service. BSNL already lost its strategical importance, with less than 10% share. Even in remote areas the connection of private telcos is more than BSNL's. For cost control instead of maintaining this white elephant Let GOI start an APEX body like TRAI. If we see aviation sector prices are high for AirIndia than private ones...

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  11. Every six month one has to top up with plan voucher that irriatates customer.

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    1. BSNL follows TRAI rules, so it is accordingly, at present many plans extends validity with TOPUP only, check the latest plans

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    2. u want service without any charge and with no effort

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  12. BSNL is having only 10% market share (including Landline, BB Mobile, Leased/Internet Lines) and It is not having any ILDO trans ocean Cable, no internet gateway. So Privatization of BSNL will not affect general public. It only affect its employees (simply sitting monthly getting). In TN Govt Cable Corporation has started low cost Broad Band Connections and WiFI hot spots being a tiny company it operations has impacted BSNL revenue. BSNL unable to capture the market. The cause current situation of BSNL not only the the Govt. its management and employees too.

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  13. The problem is even today BSNL does not have its own management cadre and ITS officwrs though opted for DoT still rule the roost in BSNL. 14 years on, the PSU is ruled by Departmental Officers who have no stake in the company's survival. They have ruined the profit making entity by their immature and self serving style of management. Not one single officer rose-up when the political bosses were cancelling thw cell equipment tenders. The damage caused was so. severe, BSNL lost its position in the market and the alide continues. FTTH in urban areas would have fetched custoner loyalty atleast in urban b/band. Management is a total failure both technically and administratively. Even the inevitable step of VRS for rationalising staff was not taken. The less said about the staff unions the better. Blinded by perverted idealogies, they are willing to sink the ship. While regular staff are idle, contract labour is engaged even for routine upkeep of office premises.
    While existence of an efficient PSU would benefit in preventing profiteering by pvt companies, question is is BSNL an efficient one?

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  14. the main issue is way of communication everybody wants wireless communication means,bsnl can be privitized, but who will take care of landlines in the remotest villages , will DOT can take care of this, one company should be there to implement the Govt policies and service obligation, can GOVT OF INDIA will have its communication by private operator.the private operators already closed some mobile communication in rural areas where there is no profit , they stopped providing landlines in the cities .every body comparing the staffing norms of bsnl, where as private operator not required huge staff for maintaining the n/w because there everything was outsourced , even the installation of new mobile n/w is on revenue sharing,they are having thousands of regular employees, where as DOT now BSNL IS HAVING IN LAKHS nearly 3lakhs what to do with this kind arrangement.if everything is privatized then what will be feature our INDIA

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  15. Its a very welcome move by the current decision makers.
    It has become a need of the hour.
    It is also evident that private operators has the motto of earning more and more.
    But only due to this motto they are committed for service quality.
    Bsnl has everything , but the only thing which is pushing it under huge losses is the work attitude of employees and the corruption in recruitment of officials.

    I , by my personal.experience would state here that if you are visiting any bsnl csc , you would be send from one desk to another for the resolution of very petty issues which private operators solve at just a phone call.


    One of friends is working in a firm which takes care of many towers of bsnl.

    The thing what he told me was that whenever a bsnl tower gets down , no one informs them. The information to them to check the issue and to solve it , is delievered after 3-4 days. And the reason behind this is the corruption .

    Many a times we hear that private operators bribe bsnl officials to do these acts , dear all, this is true.

    Untill and unless bsnl is privatised and the jobs in the company should be on the basis of performance , it will keep on posting huge losses.


    My perosnal example - I went to my local csc for broadband connection , after completion of all the formalities I was told that connection will be installed in 7 days. But after 20 days it was installed and for this I have to visit csc 3 times.
    But the story does not ends here. In just 2 months of installation it broke down 7 times and my complaint was attended after 3 days. And each time to lineman I gave 50 rupees( mithai ).

    After 2 months I unisnstalled it and has given it back.

    Now im using a local isp , and their service and quality is 8.5/10.

    Thanks to BJP for considering bsnl getting privatised

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    1. Hi...Man... Thanks alot for pin pointing these issues. What ever you said that is really making sense. All these issues are making our BSNL as a white elephant. Yes it is our BSNL, Our Own BSNL.
      Janaab...if any family member gets a chronic disease we all try our level best to make his life and health better at the earliest, rather than poking his ill health. Happened is happened, its the government that has to take care all these issues, because we have elected the government to see these issues "only".
      Just don't be repented, Name any govt sector where corruption is not there, here i am not supporting corruption, every where it is there. If Govt is not taking care of it and also publicizing that those are loss making, then we have to come out and make the things better.
      Just for example, if you own a site/land and made somebody to take care of it, and the one who appointed by you, starts telling that the land is having some black magic and makes you to sell the property and if he succeeded, then who is going to loose...finally its you only. ...got the point
      Rather than expecting to be privatized, just think what will be the effects of privatization. One good thing is that we all will get connections immediately.. you told BSNL officials are being bribed, these are the players who may bribed them, so that you may approach to them. After connection all small small things will be attended very fastly, at the end of the day, if you want to close, if there is a discrepancy in billing, your helpline IVR itself un attended...you can't even opt for RTI for private players........ You can't even complain, Just think if want to give complaint who is the top most person you can approach.....every thing is blah..blah...blah

      Thing is that please fight for our own PSU...its Public Sector..Name implies that's you and me.

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    2. in bsnl the corruption is almost reduced, nowadays the officers are spending from their pocket for mtng the network where there is no regular staff or no adequate fund for maintenance of the n/w, now top management babus are not investing the money on land line equipment and accessories, this leads to hardship in attending the routine faults,there is tender for regular mtce etc,the babus are best example for the how to manage a company in 2000 with the help of late Mahajan the BSNL formed without the top level officers , they were permanent employees of DOT ,wkg at bsnl on deputation, they are implementing the govt policies and they don't have competitive mind, the management starting from head of the dist, state,board of directors,cmd of bsnl all are from basic ITS cadre , they were protecting each other in all the way.the lower cadre of company are fully safe in the hand of unions,the only sufferer are the middle management .if privatization in inevitable then bring HANDSHAKE policy for sending employees to out , the same BANK EMPLOYEES are taken VRS now NEW GEN has taken the gaurd of the banking sector.






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    3. No need to handshake..Till now all have enjoyed a lot enjoying monopoly. Now govt. should fire these lazy guys.

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  16. Bsnl should not be privatize. Because other private operator are doing only business they are not serving the country . We can see any private sector in any field like education( Private engineering/ medical college), medical ( Nursing Home),mediclaim insurance also, they do only profit .Our "Bharatiyo am janta" is not beneficial with these private sector .

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    1. What service is BSNL giving to public. See J&k example. Aircel is the first to restore the service.Just giving free sims is enough? Just go through round reality. U ll come to know who offers better service.

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    2. It is true that Aircel was a little faster than BSNL in reviving BTS but that was because their MSC was somehow located in the 2nd floor of a building and completely escaped from getting submerged. It was a matter of sheer coincidence. In sharp contrast MSC of BSNL in the main exchange building at Lal Chowk was completely submerged and destroyed by floods. Yet, very swiftly, given the magnitude of challenge, BTS and BSC at Barzullah were restored by diverting the traffic through MSC Jammu. Subsequently, many BTSs were restored on war footing. Avantipur, highly strategic area of BB Cantt, Pulwama, Anantnag, Hari parbat and many other important towns were connected through 6 VSATs.
      As far restoration of critical optical fibre media throughout the valley is concerned, BSNL staff from NTP and NTR is working round the clock in remotest parts of the valley in the most grueling and daunting conditions to restore optical fibre rings. Restoration of media in the far flung areas of the valley which is totally destroyed is the real challenge and here contribution of private service providers is nil, to say the least. They are not visible at all.
      In the context of herculean and tireless efforts made by both the BSNL management and its staff to restore services in J&K as swiftly as possible, in the context of severe constraints, it is really unfortunate that vested interests are sending wrong and disheartening signals that BSNL has not been quick to respond to the challenge. Hard and insurmountable ground realities have to be fully factored in before arriving at any conclusion. Response of BSNL in meeting the challenge and rising to the occasion at the time of National calamities is time tested and its commitment is deep rooted which will never get diluted in any situation.

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  17. It is the one organization trying to good work by expanding its network and offering in low price. There is slow due to its policy and accounting restrictions. Obsolete materials supplied by the Govt is also one of the reason (example in case of FTTH). Otherwise it has got very good technical man power which no one can match.
    Better let us not rush to do privatization otherwise it will be doomsday for telecom sector.Private monopolies will loot public.

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  18. BSNL should not be privatized. Service mind set should still be developed among all the staff. Many of public/customers are getting services on demand 'blackmailing'' BSNL even at the remote places. In fact they won't get service from any other Private company. However, BSNL its own limitation in extending the services specially GSM.

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  19. People are not aware about this. Actually BSNL is required for public interest , security and more reasons. I agree with that the money earned by BSNL is used for public . private Operators taking money in their country. And to provide and maintain Telecom services in Rural is very costly and business of loss only . Bsnl only can do this. More than 60% Indians are living in villages. to develop India means providing services in rural areas first. BSNL is only PSU that can provide best service in rural. People should understand and take BSNL services first. Jay Hind.

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  20. Rather than thinking BSNL for privatization Every one must think why such a big PSU with big infrastructure is loosing it revenue ? The only cause is that more numbers of employees than required to manage. In BSNL technically working category is very less than administration category. So many employees are taking a good sum of salary without doing anything. Even if most employees are not present in office time.
    IMPORTANT STEPS TO BE TAKEN BY THIS HITECH. GOVT TO REVIVE BSNL ARE

    1- VRS OR CRS SCHEME MUST BE INTRODUCED.
    2. ITI QUALIFIED STUDENT MUST BE RECRUITED
    3- NO NEED OF LARGE NO OF SDE & DE REQUIRED.
    4- SOME NEW RULE MUST BE INTRODUCED SO THAT EVERY EMPLOYEE SHOULD BE ALERTED ABOUT HIS ACCOUNTABILITY.
    5- CHIP BASED PUSHING CARD SHOULD BE INTRODUCED SO THAT EVERY EMPLOYEE CAN NOT BE OFF DUTY IN OFFICE TIME.

    AN EMPLOYEE OF BSNL WHO ALWAYS THINK FOR BSNL

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  21. Think about the Mobile Tariff before BSNL starts its operation of Mobile services. Private operators are suppose to serve the people in rural area as per the licence conditions and see what service they have provided in rural area especially in Land Line segment, all conditions are in paper only why because the operational cost is huge and revenue can be earned from it is very less because of Rural Tariff . Public sector companies like IOC and BPCL are authorised to increase the price of their product in every 15 days based on the operating cost but the BSNL has no such option and has to keep all social obligations such as Free Telephone connection to Gallentary Award winners, concessional telephone connections to Blinds, Educational institutions, Freedom fighters/widows of freedom fighters etc. Compare the service of BSNL with the any other service organisation e.g. Electricity Boards, for rectrifying the fault we can afford to engage Taxi for bring the staff of the particular organisation. Though BSNL is a company, it is governed with the rules and regulation of the Government Department is also a set back to improve the service. THINK ABOUT THE DAY WITH OUT A PUBLIC SECTOR COMPANY IN COMMUNICATION SECTOR........

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  22. Everyone must aware of Highly vested interest of private MNC telecom company. And most importantly private companies ran away if they find their business is not profitable. Think of the time without PSU and social obligations.

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  23. If there is no BSNL, everyone has to pay a huge amount for private operators without any reasonable terms and have to suffer for life long for communication purpose. So say no to private yes to public sector.

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  24. It's high time actually that BSNL SHOULD BE privatized!

    My BSNL broadband has been going down frequently for the past THREE WEEKS. Right now it's COMPLETELY DEAD FOR TWO DAYS. None of your customer care numbers get picked up EVER! The complaints are not resolved for days together. What is worse, even the so called PG consumer appellate authority is equally apathetic and careless about consumers.

    I have raised complaints with the PG appellate authority too and their phones NEVER get picked up and emails NEVER get responded to.

    Private providers have 24x7 customer care. Big players like Tata, Vodaphone, Airtel resolve the complaints within stipulated time period. BSNL customer service centers are like BLACK HOLES. Your complaint gets lost and never attended.

    At one end the Prime Minister of India is announcing to make Indian cities "Smart" and "digital" cities, and on the other end a govt entity like BSNL cannot even provide reliable broadband in the URBAN regions of India!

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    1. make a complaint at this new portal to clear your long standing pending complaints to reach to higher authorities, take a look at http://www.bsnlteleservices.com/2014/08/bsnl-public-complaint-long-pending-portal-online.html

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    2. Rithu, thanks but this portal is equally useless. I have a complaint booked through this on SEPTEMBER 23! It has been more than a week, and still there is neither any status update, not my broadband has started working smoothly!

      If this is not attended in the next few days, I am going to get rid of my BSNL broadband, and go for a more pricey private ISP!

      There is a reason why BSNL is going in loss, because it lacks professionalism, promptness, and perfection... all the clerks, staff, and officers simply want to eat their salary for warming the seats without doing their duties. And that's precisely the reason this PSU needs to be privatized!

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  25. govt is charging USOF levy of 5% on private operators and giving subsidy on landline and fiber to BSNL even after that charges of private operator are lower and service is far better than BSNL.
    think about this if govt does not charge the 5% form private operator their tariff will be 5% cheaper and bsnl tariff will increase by 5%

    this is just a policy to recover bsnl from loss
    all who believe BSNL is providing better service go to a rural area and take feedback of customers

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