This Public Grievance Complaint Management System of BSNL is one of latest productivity enhancement tools used with integrated complaint booking portals via single platform, wherever there is a need of lodging the complaints by subscribers for any long pending issue or for any service telecom from the side of BSNL, relates to Landline, Mobile, Broadband, WiMAX, BSNL Online Bill Payments, Disconnections after BSNL Bill Payment, misbehavior by staff and Broadband Speed Low etc...
BSNL Headquarters/Corporate office of BSNL situated at New Delhi will monitor all the complaints booked with this portal, to resolve the complaints within specified time period issued by BSNL/TRAI.
At first BSNL customer should have to book their complaints at BSNL Selfcare Portal, Toll Free complaint numbers of 198(Local authorities for immediate attention for the service), & 1500, 1502, 1503,1504 etc accordingly, as per complaint nature.
Even after the complaint hasn’t been resolved with the local authorities, BSNL customers may have to lodge their long pending complaints through this Public Grievance Complaint Management System Portal.
Book your Complaint on BSNL Public Grievance Online Complaint Portal - ProcedureBooking of compliant on this BSNL Public Grievance Online Complaint Portal is very very simple. Open your web browser and just logon to BSNL Public Grievance Registration Form at http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp and lodge your complaint by filling the information(actual complaint).
After filling the details, click on submit, then you will get one complaint ID, note down this, so that you may follow your complaint in future. The complaints of long pending even not cleared lodged in BSNL Selfcare Portal can book in this Public Grievance Online Complaint Portal by the prospective customers of all Landline, Broadband, WiMAX, Mobile or any BSNL service, which will be monitored by higher authorities of BSNL Circle Level and Corporate Level to resolve the issues within a specific time period upon calling.