Last updated: 19 August 2014
on 179 comments

BSNL Online Complaint Portal to reach Higher Authorities

Telecom Major PSU Bharat Sanchar Nigam Limited allows all their Mobile, Broadband, Landline, WiMAX and other BSNL Service customers, to made long pending complaint issues or for any BSNL Services via simple Public Grievance Online Complaint BSNL Portal to reach to higher authorities of BSNL.

This Public Grievance Complaint Management System of BSNL is one of latest productivity enhancement tools used with integrated complaint booking portals via single platform, wherever there is a need of lodging the complaints by subscribers for any long pending issue or for any service telecom from the side of BSNL, relates to Landline, Mobile, Broadband, WiMAX, BSNL Online Bill Payments, Disconnections after BSNL Bill Payment, misbehavior by staff and Broadband Speed Low etc...

BSNL Headquarters/Corporate office of BSNL situated at New Delhi will monitor all the complaints booked with this portal, to resolve the complaints within specified time period issued by BSNL/TRAI.

At first BSNL customer should have to book their complaints at BSNL Selfcare Portal,  Toll Free complaint numbers of 198(Local authorities for immediate attention for the service), & 1500, 1502, 1503,1504 etc accordingly, as per complaint nature.

Even after the complaint hasn’t been resolved with the local authorities, BSNL customers may have to lodge their long pending complaints through this Public Grievance Complaint Management System Portal.

Book your Complaint on BSNL Public Grievance Online Complaint Portal - Procedure
Booking of compliant on this BSNL Public Grievance Online Complaint Portal is very very simple. Open your web browser and just logon to BSNL Public Grievance Registration Form at http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp and lodge your complaint by filling the information(actual complaint).
BSNL Online Complaint Portal to reach Higher Authorities for Pending Issues
Select Telecom Circle or State, Fill your details in requisite fields (Name, Address, Place, E-mail Address, Contact No, Telecom SSA/Unit, Grievance-Phone, Grievance Nature, Grievance/Problem in Brief), which is must, to reach to BSNL authorities and a contact with the customer.

After filling the details, click on submit, then you will get one complaint ID, note down this, so that you may follow your complaint in future. The complaints of long pending even not cleared lodged in BSNL Selfcare Portal can book in this Public Grievance Online Complaint Portal by the prospective customers of all Landline, Broadband, WiMAX, Mobile or any BSNL service, which will be monitored by higher authorities of BSNL Circle Level and Corporate Level to resolve the issues within a specific time period upon calling.
Enter your Email Address for Free Updates

179 comments:

  1. I have raised compliant on my bsnl land line phone(202065) , the issue has been resolved very quickly .
    Thanks for good support from BSNL (S.kota division A.E)

    ReplyDelete
    Replies
    1. I raised the complaint on NOV 11 2016 BUT NOONE COME TO RESOLVE MY ISSUE.THIS COMPLAINT BOOKING IS WASTE OF TIME.

      Delete
  2. DEAR SIR DURING THE ESTABILISHMENT OF WIMAX EB10024874,THE EXCESS AMOUNT(2418-2325)93/ WAS BEING DEPOSITED.ALONG WITH THIS,FIRST BILL AMOUNT(PAID BY ME 82/-)WAS ALSO ADDED AGAIN TO THE NEXT BILL 1/10/14.I RESISTERED A COMPLAIN ON 10/10/14 IN BSNL OFFICE.BUT NO ACTION WAS TAKEN.AND I HAVE TO DEPOSITED FULL AMOUNT OF 935/-DATED ON 10/10/14.EVEN AFTER PAYING FOR THIS BILL,THE ONLINE SERVER SHOWED THE BILL UNPAID AND DURING THE NEXT BILL PAYMENT THROUGH ONLINE,INSTEAD OF 843/-(OCT14),935/- WAS DEDUCTED FROM MY A/C AXIS BANK. PLEASE REFUND THE EXCESS AMOUNT DEPOSITED BY ME 93/-(EXCESS DURING ESTABILISHMENT)+82/-(IST BILL PAID BY ME TWO TIMES)+10/- LATE FEES(WHENEVER DEPOSITED IN TIME)+93/-(EXCESS PAID IN CURRENT BILL INSTEAD OF 843) i.e. 277/-
    TOTAL AMOUNT.
    THANKS
    HARI SHANKAR SONI,2707,SWAMIPURAM COLONY,GWL-ROAD,JHANSI UP 284003 MO NO 9889988488

    ReplyDelete
  3. sir very poor service
    my land line phone on working from last 4 months i am complainting every one week and i am paying every month bill tjis is not a write way my adress green city villa no 26,gajuwaka, vadlapudi,vizag,and my not working landline no is 2767499

    ReplyDelete
    Replies
    1. Read the above article and complain the issue in the said portal to resolve

      Delete
  4. Chennai Telephones is hopeless! I have been raising complaints for my faulty phone for more than a month but every time I get a call from the so called service engineer asking if the line is clear and when I say that I still hear noise in the line he says that he will check and the next minute I get a SMS saying that the complaint is resolved! I am fed up and seriously thinking of cancelling the line!

    ReplyDelete
  5. How to find puk no.

    ReplyDelete
    Replies
    1. call to call center 18001801503 or approach nearest CSC/Franchisee and ask for PUK

      Delete
  6. BSNL should be privatized..in the name of low cost they are actually fooling people...There is no any one takeing responsibility of any complaint and they could not remov any never regular problem. I am using BSNL 3 connection and all 14 month never get 14 hours connectivity , some time server problem , line problem, and alots of kAMCHORI Showed by his employees. and if you reache office 2 or 3 time they will angry that "how dair you come again and again?, i said that it will solve or switch off-on it will start extra typs of ans, you will find by them. I called regalar 15 to 20 or much more time our service provided but still condition is same as before. c
    connection who's facing problem is-- 0120-2895054/55/56
    Mandi samiti office , Sahibabad off vashunda Sec- 16.GZB-201010
    ashutosh - 9716474526

    ReplyDelete
  7. Very poor service and irresponsible answers getting from the Customer care,though it is full nation one number operation,they do not have other regional problems and even the correct Customer care number of other regional.

    ReplyDelete
  8. DEAR SIR,
    I WANT TO INFORM U THAT I AM THE USER OF BSNL FROM 4 YEAR .MY NO -0522-2443977.
    AND IN MY CONNECTION LINE THERE HAVE ALWAYS BEEN PROBLEM OF BAD CONNECTION AND OFTEN MY WIRE IS BROKEN OUT DUE TO VERY LONG GAP OF ABOUT 400 M FROM MY HOUSE TO CONNECTION POLE. BCOZ OF WHICH I SUFFERED A LOT EVERY TIME,TO OVERCOME THIS PROBLEM I REQUESTED THE HIGHER AUTHORITY TO EXTEND THE UNDERGROUND WIRE LINE IN MY LOCALITY BUT NO ONE LISTEN MY REQUEST , I REQUESTED SO MANY TIME TO MINIMIZE THE GAP THROUGH EXTENDING THE CONNECTION,BUT EVERY TIME THEY ARE NOT READY TO LOOK AFTER THE PROBLEM.AND ALSO THEY DO NOT READY TO EXTEND THE UNDERGROUND CABLE IN MY LOCALITY,IT IS THE PROBLEM FROM 2 YEARS.AND THERE IS ANOTHERE CONNECTION POLE WHICH IS NEARER TO MY HOUSE ABOUT 160 M LONG BUT IT IS FAULTY FROM 2 LAST 2 YEAR BUT NO ONE TRY TO FIX IT.EVEN I REQUESTED SO MANY TIME TO THE HIGHER OFFICERS.BOZ OF THAT TYPE OF HIGHER AUTHORITY INDIA IS LAGGING AND NO CARE OF CUSTOMER .
    THANK U AND I HOPE U WILL TAKE SOME STRICKE ACTION RAGARDING MY PROBLEM...

    ReplyDelete
  9. my landline number is 2534884 (0820)(Udupi).Internet connection attached to this is not working since 50 days..No response from BSNL udupi team.Very poor service...Any executive is there to help......?

    ReplyDelete
  10. Dear sir my name is man mohan jha at.ganesh nagar po bandhbahal colony dist.jharsuguda odisha pin 768211.since last ten months my land line phone no.06645-233389 is totaly dead but bill is coming every month i was complaints 100 times in local office 20 times in your no.1500 but have no results please tel me why.

    ReplyDelete
  11. Very poor service...I have new connection of data plan from BSNL.But always network fail..yesterday it was half day and day before yesterday was same situation...Now today whole day network fail in Purnea Bihar.

    ReplyDelete
  12. Kestur Vasuki
    Special Correspondent
    The Pioneer
    no 81, Nammane, 11th main 14 cross
    6th sector , HSR Layout Bengaluru- 560102
    9845032321, 08025729191
    kgvasuki@yahoo.com

    Sub; in efficiency, gross irresponsibility in handling and resolving a
    complaint

    I have a BSNL cell phone 9845032321 and the outgoing calls were barred on
    29May 2015 onwards. I have paid the monthly bill of rupees 1298 through
    Bengaluru one at HSR Layout on 25th May with the transaction number
    000846202 with a customer id 514673721. I was shocked to see the outgoing
    calls were barred putting me into lot of hardship and inconvenience.

    It was on May 29 night I lodged a formal complaint with the customer service
    by calling 1800 180 1503. Nothing happened and again I called up the same
    number and lodged the complaint with the docket no. 2E30821435 on 30May
    2015. Nothing happened and when contacted they said it would be done in just
    four hours’ time. Again on May 31, 2015 called the customer service and
    lodged another complainant with docket no 2E 3187399 around 9.30 am. But
    nothing happened putting me into lot of hardship. Again I called up customer
    service around 3 PM and they were clueless. The lady took another complaint
    with docket no. 2E 31896884. But to my shock she said it would take another
    24 hours exposing me to the real face of BSNL customer service.

    As a journalist I believe in the new dispensation and Prime Minister Modi
    who wants to bring change in the system. Looking at BSNL and its apathy I am
    too shocked and felt ashamed of the people and the same system. Do we need
    three days to help a customer? I am whatever it takes moving the consumer
    court and also higher ups for the pain and agony I underwent with the BSNL
    customer service. Last word it is too shocking they have not changed. I
    don’t hope I get an answer. I am forwarding this to union telecom minister
    and others.
    KG Vasuki
    Bengaluru
    May 31, 2015

    ReplyDelete
  13. hi, my BSNL sim 8125271353 is not working. it showing no service from last 2 days. this sim belongs to Andhra. i am presently staying in chennai. i am facing a lot of problem with that. could u please anyone solve this problem as soon as possible. all of accounts are linked to this number. please..... help

    ReplyDelete
  14. Sir/ Madam

    Greetings !!!!
    I am registering a complaint of mobile number +919413244031 from past one month but no action has been taken. From past month around Rs.100 have been deducted for FULLOEVENTS servives which I don't subscribe. Without subscription, other services also subscribed to the consumer. I registered complaint but nothing has been performed. I terribly upset and the response given by your customer care centre in Rajasthan is also very pathetic. They make us hold on line and we keep on holding for hours and hours. I thought this must be the reason why people are diverting towards private services. Well !! please, stop harresing consumers. Please, stop these services
    I am sorry but If same problem persist, then consumer court will be the last optin.

    One of the Consumer
    Keerti Singh
    Kota, Rajasthan
    +919413244031

    ReplyDelete
  15. hi keethi, register your complaint by dialing 155223 or if possible post that, in the above said portal link

    ReplyDelete
  16. Respected SIR/ MADAM,

    i requested for a new landline connection for my home ... n i got land line number also which is 241464 but when i asked to lineman he replayed me that there is no connection available in my area most of all lines are faulty .. n i am hearing this thing for past 3-4 months . if BSNL COMPANY is not able to repair faulty ilne then shut down the company
    i want connection as soon as possible..
    thanks & regards
    sandeep kumawat

    mo 800028164
    email sandykumawat4@gmail.com
    fram gujarat .anand

    ReplyDelete
  17. The broadband service at Sombaria Bazar West Sikkim (Sikkim State) has been stopped since three months. The State Officials are not responding our complaints. I am an annual subscriber of the service bearing Phone No. 254243. It is heard that they are interested to shift the Telephone exchange elsewhere rather to solve problems of consumers.
    We are facing more troubles due to the lack of broadband service and not interacting of consumer's complaints. so, please forward this information to higher authorities or rather to Information Ministry of India. We are cut off from facilities given by Central Ministry.

    Thanks.
    S. R. Sharma
    Sombaria Bazar, West Sikkim
    Phone No. 03595-254243 (Mobile No. 9474979389)

    ReplyDelete
  18. 1503 which is tollfree for cdma..is not working at all...how to complaint??shitting experience... Don't know for whst i have been charged

    ReplyDelete
    Replies
    1. 1503 is a toll free number for GSM Mobile services
      and 1502 is a toll free number for CDMA services, check this

      Delete
  19. my landline number is 2592178 (0484)(Ernakulam).Internet connection attached to this is not working since 20 days..No response from BSNL udupi team.Very poor service...Any executive is there to help......?

    ReplyDelete
  20. to, maha prabandhak ji sir ,me dr usha posted in panki kanpur.applied for BSNL land connection along with broad band;got the land telephone set in 48 hrs.but till to date,the conversation is established .despite many calls to SDO bsnl inchagre of apnki kanpur & line man ;problem is not resolved.whats the use of opting your services ?
    please see the matter & forword it to concerning person & try to rectify it as early as possible.
    dr usha agrawal
    cmo.panki poer plant
    kanpur 208020 [ ph no 0512-2263999

    ReplyDelete
  21. sir i have been transferred from northeast to Mumbai. i called customer care no. at mumbai on 21 june 2015 nearby 16;20 pm. the server told me that NE2 STV PLAN will also work in mumbai reason. so i recharge STV 135 REF NO. 66679107595. ON SIM NO.9436814954. BUT plan did not worked. next time when i called customer care. they told me stv work only in home circle. sir i have been misguided and loosed by C. care officer. please take necessary action against him. And return my 135/- .I will be thankful to you. sanjay barnwal. ongc mumbai

    ReplyDelete
  22. Hi

    I have BSNL number (0120-2417130) from past 3 years. The services are pathetic & very very poor. The landline & broadband does not work together. The phone breaks down every month. After continuous calls to JE,AE,SDO's still phone does not work properly. Every month same story. The irony is near my area only this bsnl connection works otherwise would have gone to some private vendor.

    People of BSNL are govt servants who do not wish to work at all. Something should b done ASAP to get these cheerers & non work force out of system.

    Thanks
    Tarun
    +91 9910121757

    ReplyDelete
  23. Hi BSNL,
    Let me start with the good thing first,
    The service provided by you is not that bad,
    apart from some unstable links- the connection is good and of nice quality,
    BUT
    once any problem arises, there is no proper help,
    On 16.6.2015 i gave an application of shifting (across the road)
    The man came and did it asap
    On Sunday morning I received an SMS (13120398416) stating transfer completed
    Next I received another SMS (13134329949) stating docket closed
    On 26.6.2015 I got another SMS (13120398492) again stating that my request has been completed.
    But do you know what?
    I HAVE NO INTERNET TILL KNOW !!!!
    So,
    whats with this SMS...........
    Plz dont tell me its technical or machine generated or some other lousy reasons.
    In simple lang it means you lied......

    Steps taken by me:
    Given official written request letter for shifting
    Called the authorities 3 times a day to keep a track of the developments
    Officials either didnt pick the phone, blocked my call, said they were looking into it, the were on road (11:40am), call someone else.
    But not a single person said the reason of delay.
    Even called 1504 and a sweet boy responded positively- registered my request.
    So,
    tell me what steps should I take to punish the people responsible for this issue.
    or
    atleast tell me the name of the people responsible for this

    I KNOW YOU CANT !!

    IF YOU DARE THEN I CAN WRITE DOWN THE NUMBERS ALONG WITH THEIR RESPONSE
    THAT IS IF YOU HAVE THE COURAGE- BCZ SOME BIG NAME MIGHT COME UP (ON SCREEN)

    ReplyDelete
  24. Hello
    My landline number 2503954 is out of service since last 1 month. I made a complain about this, however the complaint was closed without resolving the problem. There after on 17th I made another complain and number is 1024629850, although it is going to be 15 days soon but the problem didn't resolve yet. I pay my bill in a timely manner but not getting the service what I supposed to, so kindly look into this matter and resolve the issue soon.
    I will appreciate your cooperation in this regard.

    ReplyDelete
  25. The broadband service at Tezpur,Assam (Assam State) has been stopped since two months. The Officials are not responding our complaints. I am an annual subscriber of the service bearing Phone No. 03712-220849. The connection provided under NME of Central Govt.&they are still billing the Modem rent from me.
    We are facing more troubles due to the lack of broadband service and not interacting of consumer's complaints. so, please forward this information to higher authorities or rather to Information Ministry of India. We are cut off from facilities given by Central Ministry.

    ReplyDelete
  26. even after several complaints our edc machine is not responding in every weekend which is our prime time to generate business as we are using this for commercial purpose (03432542338) . i have logged complaints through the online form and hope it will resolve soon . Please look into the customer service and give priority to commercial users as they depend on you

    ReplyDelete
  27. very bad services . I have lodged complaint that my landline no. 02562-271628 is gone dead , since 26.06.2015 online and personally. But nobody attended it . And it happened repeatedly in last few months. if it will happens next time , I would like to return the connection of bsnl. Very careless people are in bsnl ......... total worst ....

    ReplyDelete
  28. How to contact BSNL for queries related to bill generated even after submitting the connection cancel request (acknowledgement is available)? BSNL will deduct from the deposit money and there is no option for us to even raise questions? Why do they wait for one whole month to disconnect? Just to be able to generate a bill?

    ReplyDelete
  29. I recharge my mob.9410255164 from retailer Anjani communication Agra their no 9457460968 on 03/07/2015 with Rs.786/-,but till date no balance is credited to my mob.I have contacted several times to bsnl customer care .No satisfactory reply from them .I contacted retailer he says amount has been deducted from his account .a grieved with the situation I contacted BSNL official on his mob.no.941225004. he told that retailer has wrongly recharged through top up.Balance though deducted from the account of retailer.In this tussle customer like me is suffering for 4 days without any fault.In this contact I want to know whether there is any scheme of Recharge of Rs.786//- or BSNL is be fooling the customer./or this is a fraud.
    Hardev Singh Agra.

    ReplyDelete
  30. Dear Sir,
    I complained through all india land line complaint no:18003451500,most of the time they informed that some problems in their system.
    After two days i recalled and complained ,she informed that your std code is not showing in our system and she disconnected,
    So very good service from our BSNL customer care team.
    So only one think,can we show land lines after 10 years in india?

    ReplyDelete
  31. Successfully Raised The Complaint Today.
    Grievance Registered; Docket Number Is : MPR/CO/2015/2506
    Have also registered a complaint in 198 : 1025389292

    Guys will Update You Shortly Regrading the Resolution

    Ravi Toppo

    ReplyDelete
  32. .............digital India is good.................

    do provide signal strength for evdo which i was using and paid 610/-pm since 2006

    the place is kochi-vyttila-junior janatha road

    contact no 9447124641

    ReplyDelete
  33. ccea2supdt@gmail.com22 July 2015 at 19:00

    BIll No.10143879350031 A/C.No.10143887935 they have charged Rs.09.60 Local Cellular charges whereas from 1st May,2015 unlimited free night calling from 09.00 pm to 07.00 am from bsnl landline phones to any network on all india basis.I have used my landline to cell in the prescribed timeframe however they have charged and thereby cheated to the valued customers therefore almost customers surrendaring their landline phones to the department.. from BHARAT NANAVATI-SURAT

    ReplyDelete
  34. Sir,
    I'm using each and every thing govt property
    Also using bsnl sim but these are is 3g signal is very poor sir....pls improve sir.....I'm using 3 sim cards sir...pls my numbers
    9494315084
    8500058726
    9494123069

    ReplyDelete
  35. Rajaja Rajeshwari nagar
    Mysore Road
    Bangalore
    BSNL office response is pathetic

    Complaint raised 5 days back and no one is willing to visit and rectify the issue, They are making Govt authorities fools.. PLS WAKE UP>>

    113808270352

    ReplyDelete
  36. Very very bad internet service. There is no response from kengeri satellite town exchange.there is no speed. Every time to we compliant the ask to change the plan. Officer plan attend to it.

    ReplyDelete
  37. I requested for a new landline connection for my home ... n i got Prelead id is : 9000010452 but when i asked to lineman he replayed me that there is no connection available in my area most of all lines are faulty .. n i am hearing this thing for past 3-4 months . if BSNL COMPANY is not able to repair faulty ilne then shut down the company
    i want connection as soon as possible..
    thanks & regards
    Hanuman Rawal
    Mobile No. 9828864825

    ReplyDelete
  38. I have already resolved one of my issue of disconnection through this portal, now i have raised one more issue of refund of security. I hope this will also solve early..

    ReplyDelete
  39. श्रीमान जी आप से अनुराध है की हमारे WI-MAX का accuont no 182813200 है और यूज़र आइडी EB10034339 है आवेदन के समय हमने अपना मो न 9005559009 दिया था और अपना Email id shyamgisiswa@gmail.com दिया था लेकिन अभी तक ना तो बिल की जानकारी हमे मिल पाती है और ना ही ऑनलाइन चेक करने पर कोई डीटेल मिलती है सही जानकारी ना होने के अभाव मेँ हमारा अकाउंट अचानक बंद हो जाता है जिससे हमे असुविधा होती है इसलिए आप महानुभव से निवेदन है की आप अपने स्तर से इस कमी को दूर करने की कृपा करे जिससे ऑनलाइन बिल देखकर हमे पहले जानकारी मिल जाए और हम ऑनलाइन पेमेंट कर सके

    ReplyDelete
  40. oh very bad experience .. Technicians are cheating old and innocent parents. One engineer came and told my parents to change the modem and it will cost more than 1500 but I will change for 1000 and took cash. He assured them not to worry any problem comes call me i will come to resolve. Poor parents without knowing this is his personal business paid him money. Again problem persists but his mobile is not reachable.
    My mistake to change my internet to BSNL from Airtel after using perfectly 8 yrs. but can't help it my parents want to support government by using BSNL.
    Another experience : most of the times in morning hours if you call customer care, they will disconnect the phone by saying " Hum aapko sun nahi paa rahain hai".
    Oh... May be they are busy in morning gossip and don't want to take early customers calls..
    Any ways .... Very very bad BSNL service at Noida region. Most of the times my internet sleeps and come back itself, may be it is in sleep mode like BSNL technicians and customer care executives.
    Anyways my complaint number 1026927210 still remains unresolved and waiting for 24-48 hours support time period.

    ReplyDelete
  41. in efficiency, gross irresponsibility in handling and resolving a
    complaint

    ReplyDelete
  42. My complaint no..1026927210 Still not fixed, since more than 5 days. Surprisingly the money and infrastructure BSNL has still they can't give good service. This clearly shows, these government departments are big hurdle infornt of TEAM India growth and progress.
    Other hand, Modi Ji and team is trying to build strong nation and Team India, but unfortunately our some departments are pulling back the development. Simply they don't want to work and help government departments to get strong financially by going good services and attract more customers.
    Finally I decided to switch back to Airtel and cancel BSNL broadband service. Very Sad,,,, helpless BSNL team, they can't never ever stand against private sector.

    ReplyDelete
  43. A cheapest and third class service. All the employees knows that a customer cant do nothing, that's why even on complaint they speak rudely with the customer and simply says that if you are not satisfy with the BSNL, than please cut off your connection. So, only three ways are left for department or TRAI 1. Privatisation 2. Landline number portability 3. Shut off. A good advice to TRAI

    ReplyDelete
  44. BSNL wired broadband service is very good in our area i.e. Kharadi, Pune 411014.
    Its the best service we have in our area but still i will not choose BSNL.
    Reason : The worst distributor.
    In Kharadi,Pune "ARIHANT TELECOM" is service provider we visited there inquire about tariff plans and the way he treated us we decided that we will not choose BSNL as our connection.
    rather we should not use internet if BSNL is only left option.

    It would be good if higher authorities would take any action in our complain.
    I think any hawker can do better job than ARIHANT TELECOM.
    so please choose your distributors carefully at least those who can talk people not insult them.

    ReplyDelete
    Replies
    1. Agree to this post. I have changed from BSNL connection just because ARIHANT TELECOM is the service provider. The owner there mistreats customer and he had even used abusive language with my wife. The person is big arrogant and an idiot. He never resolved our connection problems and so I preferred not to use internet than to deal with this ARIHANT TELECOM guy in Kharadi, Pune

      Delete
  45. bad - bad - bad service of internet. suffering for last 8 month. I found internet connection occasionally. It remains silents at the time when I have require. None interested to resolve the problem. None have interest to take the burden. where as charge is regularly upgrading. i think it is better to chose an alternative.

    ReplyDelete
  46. If i buy brand new seal pack EVDO prithvi ue100,.. modem and card both come in pack or i'll get only modem?

    ReplyDelete
  47. bsnl broadband service is pathetic in pauri uttarakhand. plz do something about it

    ReplyDelete
  48. after clearing all the dues I requested them to stop further billing during the process of surrendering; they assured me for that .. then also sending the full BB bill. connection 033-2402-3859 / its really pathetic service

    ReplyDelete
  49. PRESENTLY I AM PAYING Rs. 675/ MONTH i.e Rs 675/30 = Rs. 22.5 /DAY FOR THE BB SERVICE.I AM SUPPOSED TO GET BB CONNECTIVITY ROUND THE CLOCK FOR THE FULL MONTH.I MUST GET REIMBURSEMENT FOR THE NON-AVAILABILITY / LOSS OF CONNECTIVITY.THE BB CONNECTIVITY WAS NOT AVAILABLE IN MY TELEPHONE SINCE 26.08.15 3 PM TO 27.08.15 1 PM DUE TO WHICH I COULD NOT SEND SOME IMPORTANT DATA TO NEW DELHI.I HAD SEND SMS TO LOCAL AREA MNGR MR GANAPOTI AFTER TEL. BUT ALL EFFORTS WERE OF NO USE TILL 1 PM ON 27.08.15 THE MATTER MAY BE LOOKED INTO AND SUITABLE REIMBURSEMENT MAY BE CREDITED TO MY FUTURE TEL BILL.TEL NO - 033-25850550, MOB 8902499765

    ReplyDelete
  50. BSNL IN KENDUJHAR DISTRICT OF ODISHA IS ONE OF THE WORST SERVICE PROVIDER. THE BROADBAND, LANDLINE, MOBILE, WIFI, WIMAX NOTHING ARE WORKING PROPERLY. THE EMPLOYEES OF BSNL ARE BECOME CENTRAL GOVT. EMPLOYEE AND THEY PASSING THEIR TIMES WITHOUT REPAIRING THE FAULT SO THE PEOPLE CHOOSE MUCH THE PVT NETWORK THEN BSNL. IF BSNL NOT IMPROVE ITS SERVICE AND MAKE ACTIVE OF ITS EMPLOYEES THEN ONE DAY WILL COME THE BSNL NAME WILL VANISH FROM NETWORK.

    ReplyDelete
  51. PRESENTLY I AM PAYING Rs. 675/ MONTH i.e Rs 675/30 = Rs. 22.5 /DAY FOR THE BB SERVICE.I AM SUPPOSED TO GET BB CONNNECTIVITY ROUND THE CLOCK FOR THE FULL MONTH.I MUST GET REIMBURSEMENT FOR THE NON-AVAILABILITY / LOSS OF CONNECTIVITY.THE BB CONNCTIVITY IS NOT TAVAILABLR IN MY TELEPHONE SINCE 26.08.15 3PM 27.08.15 1PM DUE TO WHICH I COULDT NOT SEND SOME IMPORTANT DATA TO NEW DELHI.I HAD SEND SMS TO LOCAL AREA MNGR MR GANAPOTI AFTER TEL. BUT ALL EFFORTS WERE OF NO USE TILL 1 PM ON 27.08.15THE MATTER MAY BE LOOKED INTO AND SUITABLE REIMBUSEMENT MAY BE CREDITED TO MY FUTURE TEL BILL.
    AGAIN FROM 27.08.15 2P.M TO 29.08.15 10 A.M BB SERVICE WAS NOT AVAILABLE. AGAIN FROM 29.08.15 1P.M TO 31.08.15 10 A.M BB SERVICE WAS NOT AVAILABLE. THIS IS CREATING LOT OF INCONVENIENCE TO ME.

    MAY PL TAKE ACTION FOR REFUND

    J K RAY SR CITIZEN
    EX AGM/MSF/MOD/G OF INDIA


    TEL BO 03325850550
    CUS ID 3007245167
    ACC NO 8007275305

    ReplyDelete
  52. No use in raising fault complaints in BSNL (broadband or voice). Particularly in Chennai. I've recently switched to 8mbps connection and getting only 1.9mbps (max). The fault I've raised (through dialing 1500) has been assigned to one person and he neither pick my call nor calling back. I dont expect him to call him back given the service they provide. But at least he should update the status or at least he should pick the calls...no wonder ppl are moving to other operators.

    ReplyDelete
  53. Dear sir
    I am staying @ chikhjala ( Bangalore New Airport Road ).
    I went to yelankha for taking new connection they said that no feasibility is available in my region. But my neighbours are using the same bsnl connection. And here 2 internet cafes are here they are also using the same connection.
    Please readdress my issue.
    Regards
    Anfas
    9539692016

    ReplyDelete
  54. BSNL is a very pathetic service provider in Bangalore which actually compels people like me to opt for a private internet service provider. I have raised a complaint successfully, yet I'm not sure of anyone attending my issue.

    ReplyDelete
  55. I have applied for a new landline connection on 22-10-2014 and till date nothing has happened. My complaint KRK/CO/2015/6030 (04-09-2015) is still pending. Though the staff (ladies) were very cordial during application, output appears to be very disappointing. Now again lodged another complaint KRK/CO/2015/6329 (11-09-2015) Let me see... S.M.jamkhandi, Director/Dy Decy, MinOfInds(MSME), IISc, Bangalore.

    ReplyDelete
  56. Sir,
    I am from Kerala. Now working in Reliance jamnagar. When I tried for New bsnl simcard bsnl office, Madhusudhana building, townhall, Jamnagar were rejected the request due to the passport, Adharcard, Election card not contain my jamnagar address otherwise required to submit a local guy's ID not his mobile number.
    Sir, why bsnl keeping more complicated procedures than private companies? Is it only one procedures to apply for a New banl connection? Please respond

    ReplyDelete
    Replies
    1. complain this proof of identity and address issue at BSNL Grievance Portal mentioned in the above article to reach to BSNL higher authorities for complicated procedures which are not followed by any other telecom operator

      Delete
  57. bansal chain industries16 September 2015 at 11:05

    SIR,
    I am from Ludhiana, Punjab. my BSNL Landline number is still laying totally dead from last TWO months, i registered so many complaints but not any action taken till date....very poor service........i have to face so many problems in my daily work, also complain at BSNL Grievance portal which docket no. is PJB/CO/2015/11229, but no response...
    I request to BSNL authorities please take any action on my complain...........

    ReplyDelete

  58. From september 1st broadband is not working and i am trying to contact local exchange team but i am unable to reach always mobile switched off and no update from the BSNL customer care same thing they will tell always we will escalate to higher team but 15 days gone till now issue is not resolved and tried to call local JE but he is nt picking the call from 15days and after sending the SMS also no response very much frustrated with the BSNL exchange
    Bangalore-Bommasandra Industrail are exchange

    ReplyDelete
  59. i had raised an complaint regarding landline and broadband not working in this portal nothing happen by them and when i checked the status of my complaint it shows "case is closed by circle head office Remarks working case ok " without any inspection or repairing anything. pathetic ..Corrupt officials..!!!

    ReplyDelete
  60. My land line number 02794-228082 net is not working.I have contacted the Abu Road BSNL office.They are not giving any response.Per month promptly they are charging more than 730 rupees.

    ReplyDelete
  61. Sir,My Broadband is giving me trouble for more than 6 months now and my repeated calls and requests to the area sdo mr.jaiswal ,falls on deaf ears,he simply refuses to listen my version,I have called him more than 100 times in last 2 months [can be verified by his cell -my cell no.is 9838115009 and his cell no. is 9415330025]I am payng bill regularly and not been able to avail facility.I am organizing an international level orthopaedic conference in november and this type is of conference is being held for the first time in the world.I REPEAT FIRST TIME IN THE WORLD,Lots of work is to be done and here I am mailing you by creating hotspot from my mobile..It is my earnest request to you to please get my broadband functioning,,,Thanking in advace,,,Dr. Harish Makker
    There is some problem with website,on pressing submit,popuot shows contact no, should be in numeric,I have alreay written it in numeric-9838115009- what to do-?

    ReplyDelete
  62. I lodged the Complent on 21/09/2015, Mr. Karan lodged the Complent by ID No. 1027975808 but no response. Again I lodged the Complent on23/09/2015, Mr. Ankit lodged the Complent by ID No. 1028020280 but no response and I was told that your Complent have been resolved. How it was resolved, still it is suspense. Again on my request customer care personal said I re load your Complent and today it will be resolved.Till today 28/09/2015 the telephone is out of order. Again I lodged the Complent today, MS. Dipika lodged by ID No. 1028077452. How will my problem be resolved God knows.

    ReplyDelete
  63. Ads are giving by AP. BSNL.in papers greatly for booking of Land line . But
    Kanuru- Autonager, Vijayawada-520 007, BSNL people are saying that there is
    no cable provison in this area, hence it is not possible to give Land line
    connection. BSNL Chaiman also giving statements in papers as that there are
    so many spares, instruments and copper cables are here, our people will give
    land line connection,who ever required. Ground level persons not taking care
    to give land line to customers. What can I do?

    ReplyDelete
  64. Inspite of repeated visits to the Exchange in Mwm, B'lore, and meeting the
    Engineer, there is no help whatsoever coming. All that I have asked for is
    "how to monitor the usage of FTTH on a day-to-day basis.
    BSNL has deputed only ONE Engineer to entire North Blore---extends upto
    Devanahalli and Doddaballapur. How can one man attend to so many customers? Is he Shri Modi? Besides, he has been asked to work on a Server that is dysfunctional since almost one week.
    I wonder if I can ever expect a reply to this letter / attend to my problem? My FTTH No is : 29720184.

    ReplyDelete
  65. Dear sir/madam,
    I am your customer of bsnl broadband and landline. Since i started using your service i realize that its a pathetic & worthless service i have ever used because from the starting day my broadband service is not working properly because one day or some hours it works and after some time it stop working.I am making calls day by day to your executives SDO and all but nobody is solving my problem.Before some time ago you had 2 or 3 thousand connections with bsnl but this time you had only 150 approx connections from my area because of your service and day by day you are loosing your customers.I used bsnl connection many times and i face problems then i used to stop this telecom service and this time i do trust on bsnl that they made their service better so i should use their service but after using this i realize that nothing have changed everything is same.Its my humble request to you kindly give advice to your executive that they should listen to your customers , solve their problem and last please if you wanna make bsnl service better so make proper action against your worthless employees.

    Circle - U.P West
    Local Exchange - Simbhaoli
    Distt - Hapur
    Main Exchange - Garhmukteswar
    SDO No - 9412774486


    Thanks & Regards,
    Manuj Sharma
    7830173083

    ReplyDelete
  66. BSNL employees as well as officers are so hard skinned that they have made up their mind not to change. It seems that though serving for BSNL, indirectly they are helping other private operators to grow day by day. Awaiting for the day to say "May the Lord Almighty bless BSNL. RIP."

    ReplyDelete
  67. my broad band internet no is 0120-2486431. every month i pay Rs.1139/- only for broadabnd internet charges. no local and std facility is with this connection. after paying Rs.1139/- per month, every monthlarge no of days like 10-15 day internet connection available to me. i request all the concerned person of BSNL high official to take the matter seriously and help your customer to avil the faclity of internet for whole month.

    with regards,
    R.K.PANIGRAHI, f-8/431, sector-50, noida.
    tel:0120-2486431, 9868206815(M)

    ReplyDelete
  68. BSNL Telephone No. - 03244256691 is out out of order since 15/08/2015. Registered complaint through Public Grievance portal and the DOCKET NO. is - DOTEL/E/2015/32440. Received a letter No. P-129/2015-16 from the O/o Telecom District Manager in which it was stated that the restoration work will be done as early as PHE deptt.'s pipe laying work is done. But in my residential area Pipe Laying Work has been completed almost 3 weeks ago. The restoration work has also been started by BSNL in a few areas. But still whenever I approached the concerned officials, they give me false assurance of restoring or sometimes give excuses as labourer shortage etc. for sectioning work. And it seems that the Higher authoritry of the deptt. has no control and co-ordination with the local BSNL office. Just pleading before you to start the repair work as early as possible.

    ReplyDelete
  69. DEAR SIR,
    I WANT TO INFORM U THAT I AM THE USER OF BSNL FROM 15YEAR .MY NO 01572-272529
    AND IN MY CONNECTION LINE THERE HAVE ALWAYS BEEN PROBLEM OF BAD CONNECTION AND OFTEN MY WIRE IS BROKEN OUT DUE TO VERY LONG GAP OF ABOUT 400 M FROM MY HOUSE TO CONNECTION POLE. BCOZ OF WHICH I SUFFERED A LOT EVERY TIME,TO OVERCOME THIS PROBLEM I REQUESTED THE HIGHER AUTHORITY TO EXTEND THE UNDERGROUND WIRE LINE IN MY LOCALITY BUT NO ONE LISTEN MY REQUEST , I REQUESTED SO MANY TIME TO MINIMIZE THE GAP THROUGH EXTENDING THE CONNECTION,BUT EVERY TIME THEY ARE NOT READY TO LOOK AFTER THE PROBLEM.AND ALSO THEY DO NOT READY TO EXTEND THE UNDERGROUND CABLE IN MY LOCALITY,IT IS THE PROBLEM FROM 6 MONTHS.I REQUESTED SO MANY TIME TO THE HIGHER OFFICERS.BOZ OF THAT TYPE OF HIGHER AUTHORITY INDIA IS LAGGING AND NO CARE OF CUSTOMER .
    THANK U AND I HOPE U WILL TAKE SOME STRICKE ACTION RAGARDING MY PROBLEM...

    ReplyDelete
  70. BSNL has really a poor sevice. The concept of 3 working days is grossly misused with customer have no say in it.
    I have internet failure in thusday and I registered a complaint, when it didn't come by saturday, I called customer care service and they say that problem will be sorted after tuesday ! (becoz satuday, sunday and monday being holiday)

    These few months I have lot of internet problem but not once had technician has come to our house. If they ever call after few days, is to ask if internet is present of not and then ask us to wait.
    These things force me to consider if I really want to continue this service or not.

    ReplyDelete

  71. Customer ID - 9036651757
    Telephone No. – 04652 -265457
    The connection was requested on 22nd of August 2015 by paying a one month rental of Rs. 2295 and Rs.500 for installation. On 24th we received the connection after 3pm. No phone connection was given. Line was directly connected to ADSL Modem . The plan we took was “ BBG Speed Combo ULD 2295” assuming that we will get at least 5-6MBPS speed of the 8MBPS speed. However till this day never reached a speed more than 4MBPS and rarely we have seen 5MBPS. But we decided to adjust with this as we heard BSNL services are so pathetic. I require the internet connection for my son who needs it so that he can work some IT related business at our home for some time. He usually has client conference and other client update meeting after 8pm with his US clients. Till this day our internet connection has never been working after 6:15PM. He usually works till 3AM according to US Business hours. Upload is not more than 515KBPS. In a day our internet works only for 4 hrs. Technicians has visited many times to resolve but it has not been resolved. They said they would update to their JE Mr. Das. However he hasn’t responded. BSNL generated a bill of Rs. 2132. for the days from 24/08/2015 – 30/08/2015. For just 6 days they billed almost a month. When inquired through their toll free no. 1800-345-1504 I was told, they billed for land telephone instrument, Caller ID for Rs. 600, etc etc.. The modem is a NETGEAR Modem and is owned by my son. No telephones and caller Ids are installed or given to us. However we paid that bill. The whole purpose of taking the internet connection was to do his business from home for a while. Since he works in US timings he usually be online between 6-7pm, However till this day internet connection never worked after 6:15. He lost a lot of money and clients in his business and therefore he is returning back to Chennai. There are no other internet service providers available except BSNL in our area. The next bill has come and we don’t want to pay this bill unless a fair connection is given to the hard earned money we paid so far.

    ReplyDelete
  72. MY BSNL LAND LINE NO- 0836 - 2223264
    Name - Kundan kumar
    I have take the connection about 4 month back and using broadband network also.
    But my broadband connectivity is not coming properly, it is always blinking at regular interval so due to this it make interruption during working on it or downloading. I made several complain regarding interruption in broadband connectivity, but no proper solution they give. after complaining also i not get any solution. For one to two day connectivity is good and after that it starts blinking and interrupted. I hope through this platform may i get final solution. and probably i can use your service with full satisfaction. As a valuable customer i can expect your co-ordination.
    Thanking You

    ReplyDelete
  73. I am a BSNL Wimax customer. The bill generated for my account for the month of October also contains the bill for month of September even though the bill for September has already been paid. I tried reaching the customer care 1800 345 1500 for lodging a complaint but I was told that that toll free number was only for BSNL Landline and BB customers. As I was a Wimax customer, i need to dial 1800 345 1502 or 1800 180 1502. I dialled both the numbers but I got this voice message "This number does not exist".

    When I again tried contacting the original number (1800 345 1500), I was told that there is no other number and they cannot help me with this issue. The customer care executive was rude and did not have any knowledge on what he was doing. Really frustrated with the customer service of BSNL. Being a govt enterprise, I exepceted better of you.

    ReplyDelete
  74. The internet Broadband service of Agartala- tripura to the customer is not up to the mark & satisfactory and any complain to the concern dealing office is no use and effective and handle the issue very casual whereas the customer is paying huge rent on monthly basis.Such act and nature of the company is spoiling the goodwill.

    ReplyDelete
  75. i am amit kumar from chennai bsnl web portal is so disguisting and not responding well at all.i dont know how they guys are managing.i want to raise a complaint for refund of extra money that bsnl had took from me..i have gone through this web portal but complaint option are not performing after filling all the details and even i changed my password but still it says password not correct.the password suggested by the portal itself.

    ReplyDelete
  76. I am Mukesh here from Chennai, we have BSNL Landline No 044-25356336 past 30 years, now past one and half year there is complaint, there is irrupting noise, every 10days I am giving complaint, but there is no permanent solution for that, even I met higher official and requested to solve the problem but no proper solution, I am paying my bill properly every month what is the use, if I delay a day to pay the bill you are putting a penalty, now my question if the things with a faulty line and not using properly bsnl authority will the repay the bill amount, pls reply for this, and sorry to say this I had bad experience with BSNL service and they don't know how to find the actual problem, I am requesting to reply to this, thanks

    ReplyDelete
  77. Dear Sir,
    I am using BSNL Broad Band (UL-Plan) for last 15 years and my number is 04374-239882.
    Facing the below problem in my connection.
    1. Net connection is not working on weekends. (Saturday & Sunday)
    2. Phone is not working properly
    3. Net speed is very slow.
    Regarding this I have raised so many complaints in local Exchange and also in Thanjavur Head Office. But still the problem is not resolved. Monthly am paying 700 Rs for my Connection which is really worthless.
    Kindly I request you to check and resolve the problem as soon as possible.
    Regards
    Shanmugam A

    ReplyDelete

  78. My Telephone and Broadband is not working from 14th Nov 2015. I have registered a complaint with 1500 on the same on 14th Nov 2015. Today date is 21st Nov 2015. Still now no one addressed the issue and I have not received any sms or calls from anyone. I have calling to 1500 customer care daily and asking them the status and also requesting them to help on this issue. I also visiting the exchange and requesting them the same. I am getting the answer "today tech guy will come and it will resolve today". But no one is visiting my place and no necessary action is taken after multiple follow up with customercare and exchange

    ReplyDelete
  79. Dear Sir,
    I am using BSNL Broad Bandfor last 1 years and my number is 0494-2566712
    Facing the below problem in my connection.
    1. Net connection is not working
    2. Phone is not working properly
    3. Net speed is very slow.
    Regarding this I have raised so many complaints in local Exchange and also in Thanjavur Head Office. But still the problem is not resolved. Monthly am paying 650Rs for my Connection which is really worthless.
    Kindly I request you to check and resolve the problem as soon as possible.
    Regards

    ReplyDelete
  80. I am regular customer of bsnl . I had been using bsnl for several years after my retirement I had to disconnect my landline . I was submitted my all documents to bsnl office . 8 months has been over till now I did not get my refunded money I had to go several times to bsnl office . So they did not say an things my address has also been changed my new address is shymal baran saha s/o Sri suresh cahandra saha lindssay club road behind old bdo office hirapur dhanbad pin no 826001 my mobile no 7301537726 please send cheque over this address please look into this matter as the earliest Sri omkarnathrai my land line 03262312521 customer id 3003717385 and account number 8003718553

    ReplyDelete
  81. My BSNL Landline has not been working for the last 2 months. Multiple complaints have been raised with the local office, however has not been resolved. My mother is old and is not comfortable using a mobile. The landline is the only way to contact her. The technicians are very reckless and do not take our complaints seriously. many other residents from the area have also highlighted and complained but no steps have been take to resolve the issue. Very poor service. I have registered a complaint and submitted the Grievance Registration form and my complaint number is - KRK/CO/2015/9684. My landline number is - 080 23648234. Request you to look into this on priority and resolve the issue at the earliest.

    ReplyDelete
  82. The BSNL Team,

    This is for your kind information that your BSNL server is totally down from 12 days. Location -Sanbil Kalibari R.K. Nagar, Karimganj , Assam Pin-788156 (Land Mark –Gamaria). Whereas I am also your BSNL family member with the Land Phone No-03843-277010 is suffering Broadband issue from long days no improvement has been done from BSNL end issue is till now persist , please look in to this matter seriously and take necessary steps and revert me as soon as possible .

    *Thanks & Regards..................*
    * Bimal Chandra Das*
    *Karimganj Assam*
    *Mo :- +919957999302/7576059237*

    ReplyDelete
  83. Dear BSNL Team,
    My BSNL Landline has not been working for the last 1 month. Multiple complaints have been raised with the local office, however has not been resolved. My mother is 88 year old and is not comfortable using cell phone. The landline is the only way to contact her. The technicians are very reckless and do not take our complaints seriously, many other residents from the area have also highlighted and complained but no steps have been taken to resolve the issue & as per the local BSNL office,"may be due to cable problem that no staff or no tools to repair. My landline number is - 0471 2371920. Request you to look into this on priority and resolve the issue at the earliest.Thank you.

    ReplyDelete
  84. Sir, Since many years m a customer of BSNL mobile service (9482567789)
    M from karnataka. My area pin code is 08259.
    My house is nearly 2km from BSNL exchange office. I asked them for a landline and broadband connection. But they refused to give connection as my house is 2km away from that area.

    My request is Sir, can u please provide me the information regarding taking a new connection. My question is "Those who lives in rural area were not having proper network connection. If BSNL also refused to give connection who will provide them network services? If it is not possible to give service to rural area then what else will be the aim of DIGITAL INDIA?

    ReplyDelete
  85. Hello Sir,
    I applied for new Broadband connection in BSNL portal UDAAN form in November 2015 & the ref.no. was 9000054289.
    Bsnl customer care called me & told me that i'll get contact from Adipur BSNL customer care.

    I waited one week then, went to BSNL Telephone Exchange, Adipur, Kutch, Gujarat. I asked them for new connection and they 1st told me there was no telephone-pillar near my apartment. I told My neighbour have BSNL connection in same Floor in my apartment.
    Then they called the wireman & replied they can not give me new connection because 3 users are already have BSNL connection there so it is connection limit and they don't have 2 extra point to provide me new connection.
    They also said if someone from my apartment will close his connection then they can provide me new connection.
    My apartment have 50 houses. So max connection limit is 3 for an apartment ?

    I'm using BSNL in other state for more than 7 years & never expected anything like this. Very much upset.

    ReplyDelete
  86. SIR, i lodged a complaint on 18/12/15 under docket no.114748276042. the complaint did not get attended. but i got an sms on my mobile on 21/12/15 that my complaint has been resolved. on contacting JTO, he behaved as if he doesnt know anything about the complaint. apprised JTO about the complaint on 21/12/15. no action taken. again contacted JTO on 23/12/15. i was promised that it will be looked into. till evening no action taken. complaint persists. frequently getting problem. on previous occasions, had requested bsnl staff to find permanent solution, only to fall on deaf ears. why this apathy about customers complaints. indifferent attitude by bsnl officials indeed. will the higher ups of bsnl wake up and set the system right and moving???????????? i am sure that nobody will take this seriously and will not reply.

    ReplyDelete
  87. Logged compliant for Brand band connection no 044-26793256, internet is not working from last 4 months i have been keep raising the compliant but no action/solution frok BSNL, still my connection is not working but the bill comes every month. do not send bill if you could not resolve the connection, why BSNL sending bill for unresolved request. if the request is not resolved the bill not should not be sent to the customer, who will pay the money fore fault connection.
    I request to BSNL; before generating bills you should verify the connectivity, and if any open request from the customer that should be resolved. if the customer request is not resolved, get the money from the person, who is not able to resolve the request.

    I am paying money every month for fault telephone and my compliant also still open, even though their charging money. This will never happen for any private organization. People should bring this to Prime Minister Modi.
    Any way I have a hope on BSNL by hearing Prime Minister Modi's action on BSNL .


    ReplyDelete
  88. Hi my telephone number is 0141-2202907, from last many months the phone is not working it has immense disturbance ... We have raised many complaints but nothing has been done till now.... We were told that instrument is faulty we changed everything still the same issue is persisting would need some urgent help in the matter.

    ReplyDelete
  89. Dear Sir,
    I have requested for intra-city transfer of my telephone in Pune city long back. I still did not get the connection. The BSNL is kothrud, Pune. I request you to understand that not having internet connection for so many days may causes losses to individuals. They even did not communicated for delay. Grievance also did not help much and I am being told that it is going to take more time even after so many days of waiting. Help Appreciated.

    ReplyDelete
  90. Chennai Telephones is hopeless! I have made number of complaints, also from our township association made number of complaints for the poor service. Many of us got disconnected BSNL and got connection by other Service Providers. I have been raising complaints for my faulty phone for more than a month but every time I get a call from the so called service engineer asking if the line is clear and when I say that I still have faulty in the line he says that he will check and the next minute I get a call saying that the complaint is resolved! I am fed up of deficient service by and decided to cancel the line. And today when I had been to BSNL office to cancel the line, BSNL wanted me to make payment for last month & this month. I have told them to check with their service provider agent as last three months telephone line was dumb, still was receiving Bills for full charge as previous months. Everyone is aware that due to Chennai Floods, when telephone/internet was totally not working, BSNL is charging for the full month and looting. Finally I ended up paying for the Two months including FTTH for the dummy system to get my BSNL cancelled. Discussing legally to approach Consumer Court, if they don't refund the amount properly.

    ReplyDelete
  91. Dear Sir, My self Harshal Petkar from Nagpur Maharashtra here a vary big problem of 3G Network a big issue. I Complaint the problem near CTO Bsnl Head office But Not solve the officer 5 times I register the problem but not hearing my problem. I have many work on computer online I have Bsnl plan every month I recharge the data card in my phone but Network still not coming in my area.So kindly I request You to sloved this problem immediatly soon many times I handled this problem but now its irritating me

    ReplyDelete
  92. Sandeep Singh Meena
    QTR. NO.-28, TYPE-3, CRPF GC-2,
    FOY SAGAR ROAD,
    Ajmer

    Sub: inefficiency, gross irresponsibility in handling and resolving a
    complaint

    I have a BSNL cell phone 9468808688 and the incoming and outgoing calls were barred on 29 December 2015 onwards. I was shocked to see the incoming and outgoing calls were barred putting me into lot of hardship and inconvenience.

    It was on December 29 night I lodged a formal complaint with the customer service by calling 1800 180 1503 with the docket no. 2L29882429 on 29 December
    2015.Nothing happened and when contacted they said it would be done in just four hours’ time. Again I called up customer service around 8 PM on 31 December, 2015 and they were clueless. Again on January 2, 2016 I called the customer service on the same no. and lodged another complainant with docket no. 2A02813169 around 9.30 am. But
    nothing happened putting me into lot of hardship. Then I again call the customer service on January 4, 2016 and loged complain with docket no. 2A04838538. But the problem is not resolved in the passing seven days after complain about the issue on 29 December, 2015.
    Please take some reasonable action and solve the issue of not getting incoming and not making outgoing calls on my BSNL no.
    Thank You

    Regards
    Sandeep Singh Meena
    Ajmer
    January 4, 2016

    ReplyDelete
    Replies
    1. Hi Sandeep, Lodge this complaint at BSNL Online Complaint Portal to reach higher officials of BSNL.

      Delete
  93. Subject - Forced to Pay for Unused Service ( Land line & Broad band service )

    I have not used BSNL Land line service and broad band service from August 21st 2015 to till the time .i have registered a complaint on on 21st August 2015 , with Docket number : 113957308242 , but without solving the issue they have closed the ticket .
    i have reopened my request for solving my land service issue on 24th August 2015, same thing happened again they have closed the ticket with out solving the issue, after this i have sent a mail to pgmtcr@bsnl.co.in and dgmpgkrl@bsnl.co.in stating the complaint ticket number.
    Atlast i went to BSNL Office at Velur-Thrissur District and Met Assistant Engineer and she asked me to have a daily wage for digging the road which i cant do it , i am not supposed to dit it.

    I am ready to pay my bill at any time for used service ,sine i was not able to use the service for last 5 months i would kindly request you to disconnect my land line connection If you can not solve my Land line connection Issue.


    Waiting for your kind response .

    ReplyDelete
  94. dear sir, I am from Hosur (SIPCOT exchange connection). my phone is dead for a month now. I keep raising complaints & they just close without attending it. whom should I contact to get my phone issue resolved ??

    ReplyDelete
  95. Ganesan R
    10th January at 7.30 p.m

    Sir,
    I am having a land line connection from BSNL since 1992, and my No. is 044 26651870. Now, my land line went off out of order. I also made a complaint in Toll Free NO.1500 in this regard 20 days before. But, no use. It it is rectified. Please look into the matter and restore my telephone connection as early as possible. But, I received my land line promptly without delay.

    ReplyDelete
  96. Dear Sir
    I am interested to port my existing mobile no into BSNL,my three colleague also needs to port,However the BSNL Customer care not informing much how to proceed or any executive will attain us for needful action(like other operators did) ,waiting for immediate action.cell no 9929106678 and leaving at Jodhpur Rajasthan-Waiting for your kind response .

    ReplyDelete
  97. Please could you look into mental harrassment FTTH guys are causing in giving the new broadband connection. Issue is related to narayan vihar, jaipur. I have spoken to bsnl ftth call centre, have also lodged complain on the portal (2A25858964) but no hope. This guy named brijesh is torturing people knowlingly and ftth guys simply attend call and listen to you, but no action is taken. There are no business or client ethics. Pls hire competent people next time

    ReplyDelete
  98. Dear sir,

    Our bsnl landline is completely dead and braodband is not working properly.. Our house landline number is 08026752069 and connection in name of Jayasimha.S.P.. We logged the complaint on 30 Jan 2016 and tried calling the customer care but not received any response.... It is one of the worst customer service.. Called to more than 3 -4 executive but not received any response and getting the response that it is in open status and it will be resolved in 24 working hours and one of the executive Mr. Harsha speaks very harsh and he ask us to contact nearest branch and no resolution will be received from customer care...they put us on mute and later they never respond... Pls do resolve the issue at the earliest as we are facing a lot of problem. And it is very far to visit the nearest branch.. Kindly look into the above issue and resolve at the earliest....

    Thank you

    ReplyDelete
  99. My lanline no is 262416 (05880) distt. Pilibhit ,uttar pradesh,i got installed wimax on my connection few months earlier ,to get bigger pac when i contacted bsnl local office the told for a monthly pack of 1495/month which includes 30 gb usage at 4mbps speed,as there is a scheme of annual payment which gives rebate of 1 month ,so i paid rs 18830 for this pack ,but after activating this pack the wifi doesn't work for 5 days .when i registered a complain to local authorities the told that the speed would be limited to 2mbps .
    Which also comes in basic pack .since i had subbmited the whole amount but the plan is not delivered as per deatils given to me .
    Now local authorities are blaming other department for this misinformation.
    What shoul i do now .i a balance 18000 in my account .which is of now use to me .

    ReplyDelete
  100. Landline no_0130 2255251
    cheque no_331823
    Rs 1499

    I applied for my refund money in Aug 2015.
    Since i am getting excuses.
    They are telling that your check is already sent to given address but unfortunately not received by me. and one of them suggested me to re apply for same.
    I did same 4 months ago and since then i did follow up for money. But i am getting reply that why you are crying for 1500 rs. There are so many peoples are waiting in lacs.
    World class response.
    If such kind of discrepancy we are getting from Govt. Organisation like BSNL then what will happen when we will go in private sector.
    No words...

    Please reply or help me to escalate to higher authorities.
    should i go for RTI ? it is not only the matter of money its about the sick system. Why they can-not pay the money in same window where they are receiving from customers? why they are sending to Ambala, America etc? who really suffers is the bloody customer.

    Sonepat
    Haryana

    ReplyDelete
  101. I m using mts for internet connection, but due to slow internet, I went to bsnl ofc for new internet connection,they said that first I need to take a landline connection and the they will accept the internet connection request. I submitted the form for landline connection with the respective fee i.e. 500Rs.
    Today 7 days has gone but no connection has Setup from BSNL team. I have connected many times but no one is taking the responsiblity and all are saying there is a line fault in your areas so this will fix firs.
    ARE BHAIYA ULLU SAMJATE HO KYA, BINA CHECK KIYE HI BTA DIYA LINE FAULT H.

    I have contacted to linemen, he said "line kharab h to ye mera kaam nhi h higher authority se bast kro"
    Then I called another person who have higher post, he said "dekhte h karte h kuch" and cut the phone.

    @BSNL if there exist a higher authority who can manage theese types of SARKAARI EMPLOYEES, then please help.

    I need internet connection but I have stuch with landline connection.

    My aassigned landline no is. 01482-238565

    Pls help sir...

    ReplyDelete
  102. Dear sir
    My home land line number 0452 252836one not working in 45 dayes but today I have received bill only many time my brother going to bsnl office no support I have use 20year bsnl customer but ur giveing good service in all customer ur tele pole demaged last one month who is connect person service very poor service in madurai

    ReplyDelete
  103. Dear Team,

    I am with mobile number 9490528309 have frequent call dropouts and disconnections and poor mobile data network.

    Gave several complaints but no action has been taken.

    ReplyDelete
  104. Dear Team,

    I Pankaj Malhotra want to say that,I have applied
    for new BSNL Landline connection,one month ago.The Telephone number
    alloted to me is 01912430985.The number installation is not done yet.I
    visted BSNL office Balmiki colony Jammu to know the reason,why
    installation is not done yet.They told me that defaulter
    connection,and said me to pay bill of some other subscriber due to
    same address confusion.I tell them that i am not subscriber of that
    connection.In our location 4 buildings having same address.In Balmiki
    colony office they said that dont worry we will cheack it and Activate
    your connection soon.I was happy to hear it.But from last one month no
    one visted to cheack..I am old BSNL subscriber,using one
    Landline connection and always pay bill on time.The number is
    01912451772. I request you to look after the matter,and activate my
    connection as early as possible.I will be very thankfull to you.
    Regards,
    Pankaj Malhotra

    ReplyDelete
  105. As a Govt officer I have changed port from Vodafone to BSNL post paid connection . But unfortunately i failed to connect any body ( even at GSI, PARK STREET, CENTRAL KOLKATA) due to poor network problem. I lodged complain but unfortunately nobody has taken care. I know the BSNL is the poorest network company in the world. They are paying huge amount to their staff and officer. In lieu of huge salary the officer/staff are very much reluctant to satisfy the customer. The BSNL worker are indulged in bad practice. Even the Minister of Govt. of India do not rectify the BSNL work culture. However I request any kind hearted person Plz. solve network problem at 29- Jahar lal neheru Road, Land Mark: Geological Survey of India against post paid Mobile No. 9874012311.

    ReplyDelete
  106. SHRINGERI BSNL CUSTOMER SERVICE CENTER NO RESPONSE FOR CUSTOMER PROBLEMS AND NO RESPONSE OF D S AGENT PROBLEMS ,USELESS WORKERS

    ReplyDelete
  107. my net connection FTTH is not working for months , but bill is generated as i have used. no responce from BSNL FTTH office in salem . 2970134

    ReplyDelete
  108. Very Poor Services.

    Applied for new landline & Internet connection. Allotted a number to us. Even after 2 months the number is not activated yet.
    only wiring done instruments received.
    Lodged complains but as usual no response.
    even the Grievance complaint is not solving the problem.
    please do not even think to go with BSNL.

    ReplyDelete

  109. My permanent address is in remote village of Mangalore call Neerude (574163). We are having BSNL landline ( 0824- 2010767 ) which is not working for the past 1 yr and we have raised the issue with BSNL and no solution found. As per them its a instrument problem and they doesn't get new stock ( we had taken the instrument to regional office Kaikamba as No one has visited to check the problem ).

    Landline is only reliable option for us as other means have network issues.

    Request you to look in the same.

    I HAVE RAISED THE COMPLAINT ON OCT 15TH TO BELOW ID AND NO SOLUTION HAS BEEN PROVIDED.

    gmop_ktk@bsnl.co.in

    Regards
    Prajval
    9980555029

    ReplyDelete
  110. Poorest of the poor service ... Have lodged a complaint for my broadband 8 days ago and evry single day I call to bsnl je n he says it will b resolved !! Till date my issue isn't resolved... Very pathetic service. Want to cancel my line.

    ReplyDelete
  111. i am using bsnl 9247878902 since long time but now i want to change my net work to other.I was taken three times ( Jan 2016 and Feb2016)(UPC BA 369383 15/1/2016and UPC BA 822257 19/2016 and UPC BA 255157 08/03/2016) port out upc code and sent to bsnl from other network for port in.But three times bsnl is reject the request.I would like to bring yhis problem throu TRAI to salve immediately.

    ReplyDelete
  112. श्री मान मै BSNL 3G का 12FEBRUARY से इस्तेमाल नहीं कर पा रहा हु मैंने 27FEBRUARY को शिकायत भी की लेकिन कुछ भी सेवा में परिवर्तन नहीं हुआ फिर से मैंने 29FEBRUARY को शिकायत के बारे में जानकारी लेनी चाही तो COUSTMER CARE वालो ने अभद्र व्यवहार किया और कूछ भी जानकारी नहीं दी कृपया 3G को जल्द चालु करवाये धन्यवाद HOSPET,KARNATAKA

    ReplyDelete
  113. I am facing terrible problem from BSNL. They are not resolving the broadband issue. The internet speed is very slow whereas in the internet plan the internet speed has to be very high.Every time customer care says technical problem. Very very bad service.

    ReplyDelete
  114. I have made a complaint on 6-3-16 regarding non functioning of Broadband under docket No.115239967942. But to my surprise, till now
    the problem is not resolved and continue to be there. My attempt over phone become futile attempt. At least on receipt of this msg. please arrange for the rectification. My Broadband connection is under telephone no.22411350.

    ReplyDelete
  115. i have got a call from your service asking us to take a hungama pack and we have already faced a lot of trouble last time with this. so we dont want this hungama to be activated n we are also not informed if it is activated or not n broudband connection is under 08518 229346 plz do some thing immediately

    ReplyDelete
  116. Most of the times my download speed is zero and i complained bsnl but they are doing nothing regarding this the worst service anyone can deliver shame on bsnl pithapuram region andhra pradesh

    ReplyDelete
  117. In spite of the complaints lodged problem remains.Frequent interruptions in the Internet connectivity.Unable to send mails.(Ph: 044 26205793)
    Kindly look into the problem and resolve with proper direction.

    ReplyDelete
  118. I recently (Today 15th March) upgraded my current plan BBG COMBO ULD 875 CS86 to BBG COMBO ULD 1025 PLAN (4 Mbps upto 20GB and after 512 Kbps unlimited). However, i'm still getting very slow speed 600kbps Upload and 300kbps download. Its been very pathetic and fed-up with BSNL. If i'm going to get the same speed then please change the plan to old BB ULD 875. Else i will cancel the service and look for some other service provider.

    ReplyDelete
  119. 82 miles hospital,sir after 1 year many problem face on 82 miles bsnl broadband . electricity connect on bsnl broadband.no bettery connect on 82 miles bsnl office.many compline our 82 miles bsnl office but no responce after compline.and speed totally low 40kb to 70kb.so,sir please solve the problem our office 82 miles hospital......thanx.

    ReplyDelete
  120. Hi i have applied for a bsnl broadband connection 4 months back and i had paid 4000 rupees cash to your executive and a 500 Rupess cheque in total i have paid 4500 for a broad band connection. Its almost 4 months your executive has taken the money from me and still we have not got the connection yet. He is not answering our calls as well. No one from BSNL help desk are giving the aquarete information still. He has given a bill of 2500.
    Bill Details
    Bill number - 991
    Date - 04/15/2015
    Address-
    BSNL DSA
    No 160, 3rd cross 3rd main Hanumanthanagar, Bangalore - 560019

    Executive contact number is 7090421289..

    Can any body help on this...?????

    ReplyDelete
  121. sir we are rahmania garden matric school from kottaimedu kamuthi ramanathapuram district .bsnl broad band service and landline services is very very worst .we are hopeless with your service. so take necessay action to solve the problem.otherwise we will move to other network service.even government office also facing the problem.but they can't move to other network.our landline number is 04676223003

    ReplyDelete
  122. Public grievances is one of the useless site like bsnl customer care.They are cheating the customers through new name. My landline no is not working from 20th feb. Then i was lodge a complaint and my docket no is 115157796422. Still now there is no action against my complaint. They are always telling irresponsible answers. Then I lodge a complaint in public grievances at 15th march and my docket no is CHN/PGO/2016/1569. But now also the same above continued. So the websites are varied. Persons are varied. But their work is same. So friends don't waste your valuable time, kindly throw this useless service and get a good one from other service providers.

    ReplyDelete
  123. sir i applied for a new connection 6 month before but the bsnl officers not give any response. i am trying a lot for connection but the officers are carless. sir please tell me what should i do.

    ReplyDelete
  124. Dear bsnl
    i have just recharge my number with 399
    Which is a 3g unlimited up to 2gb and after that it will give 80kb/s but when i used a data meter then the speed the speed was showing about (9.6kb/s) to (9.2kb/s) this is what an indian government affiliated telecom works like i have just made a video about this speed of my over data craping and i will soon upload this video on this speed only of 9-8 kb/s if U Fucker BSNL was in USA i have been complained about you service and make a fine on your company for about 1 million $
    Plz so its india i can only request u to please look after it my no.is 9456364101) and email id is pingbinghemant@gmail.com
    My secondary no.is 7597901525
    Plz look after it i known bsnl has lost its customer and share is down if u want .000001% profit so please look after me i was planing to take new broadband conection but from now i will not go for bsnl worst service
    Can a 3g net work give 9-8 kb/s
    South Korea on this earth gives (987mb/s) servers plz make me a favor

    ReplyDelete
  125. Repeated problems on Land Line 0824-2484771
    Problems:
    1. Disturbance in telephone line
    2. Disconnection of Internet frequently
    I once again regret to inform you that our home phone number in spite of repeated calls to BSNL Kavoor office and complaint registration has not yielded any results.
    The phone has disturbance so loud that it makes the caller difficult to understand and both the parties have to raise their voices because of these disturbances.
    The recent complaint numbers are 115328666042 ; 115321830632
    I request you to take necessary action in to rectify the complaint for once and all .
    I request you to communicate by return email on why the problem is being not resolved even after so many complaints.
    We will also be forced to request the same through RTI act and then approach Ministry to take necessary action as people aged above 65 years are unnecessarily being harassed for months with false information regarding actual problem.

    ReplyDelete
  126. My land line BSNL no 01222314563 is not working since last 2 months despite my numerous complaint on 18003451500 and also to concerned SDO on his CELL PHONE no 9412774486 and personally to DET and SDO on every meeting I have been told by them that the land line no will be rectified in 1 or 2 days. But on failure I again made complaint personally to the above said person now they started saying that there is underground cable problem and will be okay in 2-3 days but till date my complaint has not been rectified and I have been cheated by the department on one pretext or the other.Now,I am making/requesting to your goodself to look into my complaint immediately so that the same be resolved without any delay and further harassment.You are also please be requested to inform at 9810086638

    ReplyDelete
  127. I cannot understand why people want to stick to BSNL service. The entire BSNL fraternity is corrupt except may be 1 or 2% sincere, honest and helpful officer and staff. This organisation can not function in today's highly competitve enviornment and sure to die sooner or later.
    My honest advice to all BSNL customers is to surrender your connection and go for any other srvice provider. There are plenty of them available these days eg Tata Docomo, Telenor, Reliance, Idea just to name a few. Mahatma Gandhi had realised the importance of customer more than 60 decades back and wrote:“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.” Hope BSNL will understand this or perish. Choice is theirs. The earlier they did better for them and their families.Remember only the fittest will survive in today's fiercely competitive world rest are bond to die their natural death.

    ReplyDelete
  128. Sumit Srivastava
    allahabad


    sir i am surrender our BSNL connection. Because no staff supported & no complaint saluation any employ for bsnl office. sir my complain is for very slow services on BSNL Sir after one time click & wait a more time for any services. when its regardin more time complaint your local officer but they are not any perfect answer .
    so sir please listen to my complaint other wise i surrender all connectin our servioce
    so please see & solve

    ReplyDelete
  129. ITS BEEN MORE THAN 1 MONTH SINCE I OPTED TO DISCONNECT THIS WIMAX ACCOUNT NO- 186530946 . I ALSO WROTE A APPLICATION AND SUBMITTED IT TO THE BSNL OFFICE, AND THEY SAID IT WOULD BE DICCONECTED, IT HAS BEEN MORE THAT A MONTH NOW AND NO ONE HAS COME FROM BSNL YET. I REQUEST YOU TO PLEASE DEACTIVATE THIS USELESS, NEVER WORKING , WIMAX SERVICE.

    ReplyDelete
  130. Hi I'm fed up with this doorvaninagar bsnl branch(Bangalore), u go and ask for help they themselves start fighting, it looks like mental hospital, now recently second time i got connection from this branch and paid first time charge in the first Bill and now I get only a message not the hardcopy bill, that one time charge is 1500, when I enquired the official they said it's mistake, and they will be sending a mail for that. I think they never sent mail, because of this now I got a message if I don't pay they will disconnect the broadband. See this is BSNL. This was not my mistake but I have to bare the price.

    ReplyDelete
  131. Please do not take connection from BSNL its waste and before you take a connection they will say that you will get upto 2gb speed and all then once get connected, there is no speed at all, when you call and ask gain they say like it wont give you 2mbps speed, you will get upto 512 mbps. Its a bullshit service and waste of time. Government is wasting money like simply paying salary for BSNL employees, they would have donate their salary to poor people.

    ReplyDelete
  132. Hi,
    my ph.no is missed that is register another person name , that matter i did not know. BSNL persons not provide duplicate sim card against my proof. march 30th missed my sim. still i did not know how i collect my sim number. last 10 yrs i used that ph.no. kindly provide solution. my contact no; 9600636081 my mail id ; mmmece@gmail.com.

    ReplyDelete
  133. What a Poor Response and Service!!!!!
    My No. 9447774247 from kerala...I have complaint about the frequent mobile network failure during the conversation. It is a regular process. I made the complaint several times in the customer care.. but no response... finally I have sent written complaint through this service twice... there come a response from Ernakulam office from 04842539700 on 3rd of this month. The person said to me that he will visit my place next day and will see the complaint and situation..... but till today there is no response... I have tried many time to contact the above Kerala number but nobody is there to attend the phone....what poor response and service!!!

    ReplyDelete
  134. Hi I am residing at Kerala Kanjany VIth Stone I had applied for land line two months back but till now there has been no response I complained to the AGM and PGm Thrissue but no result till now very Pathetic Booking name Alfred Sylvester.....

    ReplyDelete
  135. I had applied for bsnl landline connection past years ago.
    But I don't get any details about my connection process.
    The exchange employees are so irresponsible about my complaints.They are all avoiding my application.They donot inform me that I will get it or not

    So please take quick response for my problem




    Regards ,

    Arshad Ek
    Contact:8943624312

    ReplyDelete
  136. Sir, I had approched kerala cicle - Kottayam area for new land line connection on 17 th May 2016, There is no response from the engineer as well as the line man Mr. lalu. We approched several times on the said office. they wont give proper answers. Till june 3rd I am not get the connection and proper answers. Pls look into this and do the needful to get connected with a land line
    Rgds,
    Bobby John
    Cont> 9747211654

    ReplyDelete
  137. I had requested for a change of BB plan through self-service portal with SR no. 13685385244 on 31.05.16. The self-service portal says after my sevice request is raised, I would be contacted by Bsnl the next day for confirmation and my request would be taken care of. However till now nobody has contacted me from Bsnl regarding my service change request.Please advice what I should do next? Is the self care portal just an eyewash for the public?

    ReplyDelete
  138. I don't know if you would help me or even reply to this mail but i have to bring this to your attention. From past 10 days,the 3G network of BSNL in my area is not working. I tried everything but it is not working in my area which is Bazar Samiti i.e. Patna - 800016, Bihar . It works in every other area in Patna but it do not works within the radius of 1km of my home. I registered a complaint by calling customer care representative but the issue is still unresolved. I have been recharging regularly with the tariff of ₹78 and my data gets wasted. I need immediate help from your side. I have been using BSNL prepaid for past 7 years and i don't want to change my loyalty towards your carrier. Kindly help all the customers in my area. Many people are having the same problem.

    ReplyDelete
  139. I am trying to get my bsnl landline disconnected for more than one month but still getting bills and nobody is helping us to disconnect the number. I have submitted both hardcopy application and online request. Please help.

    ReplyDelete
  140. Dear Sir,
    I am Shubham from vpo Begowal city Doraha Distt.Ludhiana (punjab) 141418. I had taken BSNL CONNECTION previous year 01628-257330 with internet broadband. But my wifi DSL always disabled after 5-5 minutes during day. It is so irritating. I always complaint about this to the BSNL EXCHANGE DORAHA, however the technician came and after making some changes says that this is due to weather. After that the DSL again disabled and i waited for even 1 hour it did not show any connection. Please help me to restore this. Because my grievances were not heard by the DORAHA BSNL EXCHANGE. I always pay bills on time . It is not working properly from the date when i purchased the connection . So please help me resolve this problem . I will be very thankful to you.
    If so far my problem cannot be handled then i surely have to cut the connection.
    I can hope that u surely dont want to spoil your relation with customer.
    Thanks.

    ReplyDelete
  141. Dear Sir, i am Dr Rakesh Kumari R/O VPO Mandal Tehsil Mandal District Jammu pin Code 180003 ,my landline no is 0191-2228022 with combo plan, but it is my last resort to request you to kindly look into the matter as my broadband is not functioning properly inspite of repeated request to concern officer/official for the needful but no responce from the department site as speed of my broadband is in 0.2 or 0.3 kb but it creates lots of problem for me as i have to approach to cybercafe to get some information for my kids and also it is requested to your goodself to kindly look into the matter that i am getting bill upto Rs.650 but for the last two to three month i am getting bill of Rs.1100 to 1200, for which i came to know that i have not given any written for giving me extra speed but i am not getting even a basic network services.... so keeping in view to look into the matter seriously so that that me and my kids should not suffer more...thanking you sir, Hope your goodself will acceede to my request.

    ReplyDelete
  142. BSNL has suddenly sent me a bill thru some tehsil court to pay 5859 rupees for a pending bill on a PHONE NUMBER on our name that NEVER EXISTED!!! The billing period is for the date 04/072010, 10-06-2011 and for an unknown number on our name.

    What exactly do we do now?

    ReplyDelete
  143. Dear Sir,

    My BSNL landline connection (0522-2453840) was lying dead for last 20 days. The complaint lodged through 198 was removed by your office on regular basis without any rectification to show disposal of the complain within three days. Today, the connection has been restored, but it is wrongly connected to some other line.

    It is requested to kindly investigate the matter to find out the reason for this type of harassment by your officials. How billing will be done during this period of wrong connection? If this fault will not be rectified within one/two days, then no other option will be left other than lodging the grievance on CPGRAMS.

    Thanks & Regards'

    Indusekhar Das
    Land line no. 0522-2453840
    (Mob: 9794863199)
    (Registered Grievance No. UPE/CO/2016/4100)

    ReplyDelete
  144. My BSNL land-line connection (0731-2421708)having brad bend facility was lying almost dead since long (4- 5 month). In a day some time the net is getting but it is very-very poor strength. My kids study is affecting a lots. Regarding that complaint was lodged number times through telephonic to BSNL office & other way also discussed to BSNL officers Mr. Nagpure ((0731 - 2420002). The reason for that some underground cable fault was there but the problems is still not rectified.
    Now only one option is available, we can surrender the connection & switch over to other operators.
    Kindly look into the matter and rectify ASAP.
    Our prime minister is hoping lots on you & your promptness to move India ahead in the world. This is possible only the way of our works.
    Please help them as possible.
    Thanks
    Regards
    Mahesh Khatri
    Land line no. 0731-2421708
    Mob. No. 9893451557

    ReplyDelete
  145. Dear Sir,

    Kindly see my earlier complain dated 02.07.2016 for landline number 0522-2453840. This telephone is lying dead still now. No action has been taken till date. Is there any motive behind this type of harassment to compel BSNL customer to switch over from BSNL landline connection to some other connection, like Airtel, Reliance, etc.

    Thanks

    Indusekhar Das
    Customer ID: 1000763625
    C-150/2, RDSO Colony,
    Manak Nagar, Lucknow
    U.P (East), Alambagh Telephone Exchange

    ReplyDelete
  146. I have a BSNL Maharashtra Postpaid Sim 9423963272.My job location at Delhi,Gurgaon and Hyderabad.When i was in Maharashtra region its working properly but Outoff station it relay pathetic from day one didn't received signal.I have raised this concern more than 100 times,but i didn't received single acknowledge from Customer care.
    Looking at BSNL and its apathy.

    STILL I DIDN'T RECEIVED SIGNAL

    I am too shocked and felt ashamed of the people and the same system. Do we need three days to help a customer? I am whatever it takes moving the consumer court and also higher ups for the pain and agony I underwent with the BSNL customer service. Last word it is too shocking they have not changed. I don’t hope I get an answer. I am forwarding this to union telecom minister and others.

    ReplyDelete
  147. i have bsnl broadband for my office use but wifi and lan speed is so poor we submitted the written application to BSNL Wardha and samudrapur office in maharashtra but they didn't solved the problem in last 6 months. we wait 15/20 mints for 2 mb data this very poor...poor service by bsnl plz do the needful we waiting for your support and quick reply Our land line number is 07151 225540.

    ReplyDelete
  148. I'm using this bsnl service for nearly 6 years and still now they are not improving a single bit in terms of quality of service and customer satisfaction. maintenance is a term that bsnl never heard. I called few times the bsnl customer support and is the worst calls I ever had in my life. I spoke with one of the team leader in that office because I was unable to connect 3G in my phone on that time. that respectful team leader disconnected my call in his end without my acknowledgement. this shows how the stupid management is ruling the company. I can't even make 1 proper call through bsnl without disconnection. no one in management is taking responsibilities in their work and company growth.. the only reason the gov will pay for them without any queries. I'm don't believe some officers will read this review and take action. still I like to share my feel on bsnl to the readers.

    ReplyDelete
  149. The worst customer care executives in world
    When i called them i didnt disclose my details even i dint call through my registered mobile number
    I said my problem, the customer service executive put the call on hold and replied that i have a problem in my telephone line and he will send persons tomorrow.
    When i enquired do u know my number he cut the call
    What a service!!
    Please work for your salary
    Every indian love to go to government job but public never get a proper response from govt officers.

    ReplyDelete
  150. before lodging a complaint on our very low net speed for a high rated plan, I thought of reading some of the latest mails - I saw not surprised almost 99% complaints and dissatisfaction was on the low net speed and the laid back attitude of BSNL authorities- I too will join the bandwagon of dissatisfied optimists!!!! Kerala Reigns.

    ReplyDelete
  151. Very poor service, I call up customer care to know the process to check the net pack. But your customer service disconneted the call twice time you just think for a simple query were should we contact I am using this connection since from last 3/4 yrs this is ridiculous you charging service charge from us but providing poor customer care service. You cannot sortout a simple query also.

    ReplyDelete
  152. Major issue of mob# 9440288577 since three weeks.
    Dear Sir, greetings. I' m Mr.Madan Mohan Reddy, using mobile number +91-9440288577 more than 10 years. Also I'm using another two numbers which is belongs to BSNL. I'm facing major problem since three weeks, when I'm on conversation, call getting disconnected within a minute or two minutes. Its utterly inconvenience and can't tolerate. I have informed to BSNL customer service several times, finally again made complaint vide complaint #6H17AP305555, BSNL customer service representative Mr.Kalyan. but till now the problem is not rectified. Its regret to inform you that, if this problem not get solved immediately, I will change from BSNL network. Your immediate action will be highly appreciated. Regards / D.Madan Mohan Reddy.

    ReplyDelete
  153. Dear sir,

    I’m working in Dubai, my phone BSNL (0091 494 267 1916) connection and internet in not working properly, I have called many times from office in Dubai, and talked to section Engineer, Mr. Chandra Mohan (0091 9447 00 9555). and I haven’t received any reply from him since then. It’s been more than 3 weeks.
    to whom should I give the complaint, I can’t find anyone in Kerala to tell my problems. Please kindly take immediate action or else I would like to have a Permanent disconnect.

    My Dubai No. 00971 50 768 0355
    Email: thengil916@gmail.com
    Kerala No. 0091 99 469 26 121

    regards
    Mohammed Ali.

    ReplyDelete
  154. Hello Sir,

    I have BSNL broad band plan for 8mbps connection with ADSL modem.
    I can understand the it gives me around 6 mpbs speed and that is fine.
    My problem is its download speed is good but upload speed is very low like 0.2 to 1.5 mbps. It creates problem to connect VPN client and nobody understand about upload speed in customer care and even technical staff.

    Can you please tell me how this problem can resolve. I do office work from home.

    My Landline no. 0141-2781623
    My Eamil : deepakpareek1@gmail.com

    Thanks

    ReplyDelete
  155. Dear sir /madam,
    I Have Broadband Connection with 675 combo
    My landline NO : 02663-271142 (mahendrabhai M Pandya)
    my contact no is 999874167
    so there is Extra Monet Charged In Bill 500 additional top up

    this is Not Good Service From Your Side so
    and There Is a page after 2 gb usage so there is Only Upgrade button work so i have to Force fully Upgrade that Plan

    i want to Continue with slow speed but there is no option


    So i want to Refund That 500 Rs
    so Please Take this Concern Seriously otherwise i will Go To Next Level

    Let me know what you will Do the Step Behalf of me
    Thanks & Regards
    Dixit Pandya

    ReplyDelete
  156. Sir,
    I am Naveen Singh Panwar, Advocate at Punjab and Haryana High Court. My telephone no. is 01762-270185. I had got this connection with broadband services around six-eight months back. Since then I am facing trouble with your services of telephone as well as broadband. My recent complaint no. is 1032887808. If you have records then you will find that in last six months most of the time my telephone as well as broadband services have been dead and around 50 times I have lodged complaints online as well as in person. I had purchased my own modem but monthly rental of the same is being charged from me. Now finding no way out I had submitted my application for disconnection of broadband services and correction of bill many days back but that too of no use. What a pity and what a level of deficient services. May God save bsnl. Kindly resolve my problem. Correct my bill, disconnect broadband services and make my telephone working.

    Naveen Singh Panwar, Advocate
    A-8, New Generation Independent Duplex Houses, Dhakoli, Zirakpur
    Mob. 9781110678
    01762-270185

    ReplyDelete
  157. Dear Sir,
    I am having bsnl lanline and modem in my home. But most of the time it is complaint. The service provided by the exchange is pathetic. From the past 2 weeks my lanphone and net is complaint. I used to call them 4-5 times on every days but till now it had not got resolved.one day they wil come and repair the line and at that time my net wil get cut. Two three days aftr they wil correct net and aftr 2-3 hours both net and phone will become complaint. I dont know why they are sitting in office without knowing how to repair and i am sure they dont know the basic things. Feeling very pain and disturbed on seeing this such a wide network is having such useless workers . They wil spoil the whole thing. My humble request to post any person who know atlest somebasic technical things . I am writing this in behalf of soo many people .


    I am from Kerala, trivandrum district under murukkumpuzha telephone exchange

    ReplyDelete
  158. Hello Sir, My LL No. is 02717244060. Since last 1 year I am fed up with the lethargic services of BSNL officials. Most of the time either LL or broadband is not functioning. Every time they assign the fault to their technician and without resolving the same reply is received that the complaint has been resolved. No permanent solution till date. Not a single higher official is bothered to improve the third class services of BSNL. Mr. Modi first improve the basic infrastructure and then think about digital India else stop dreamin about digital India.

    ReplyDelete
  159. Not a single hard skinned BSNL official has ever cared to reply or improve the services of BSNL. They are never bothered about it. Shouldn't the BSNL customers compensated from the salary of such hard skinned official's salary for each day's non-functioning of the land line or broadband service. My land line is not working since last 4-5 days. Though complained no actions have been taken at their end. Same is the case with broadband services.

    ReplyDelete
  160. I am Vijayakumar. I Recharge to bsnl prepaid top up 890 via paytm on 13 sep 2016.
    amount credited but not top up in my mobile number 9283402571.

    Paytm 5978109166
    net banking ref 713647010 13/09/2016//12.44 Indian Bank

    ReplyDelete
  161. how much time it take to resolve the grievance?

    ReplyDelete
  162. I am Hashim methale purayil, eripuram, chengal, post payangadi, kannur dist, kerala, india.
    I had holding a land telephone by number of 00914972870096 , unfortunately said telephone disconnected due delay of the payment that cause i am out side of in india but unfortunately this number BSNL has given some body else while inquiry from custemer care of BSNL, it is very upset that number is very important for me, because the said number i distributed to all my relatives and friends and it is my big address from everybody.So, i kindly request to BSNL concern higher authority be retrieve as same number to me that all dues should be settled as soon as subject BSNL green signal. if possible please arrange your email ID to report said case your concern manager.
    Any further inquiry please note the below e mail id in order to communication about it. (hashimmp2@gmail.com

    ReplyDelete
  163. Hello Everyone(BSNL Customers),

    As you already know but I want to add comment and concern from my side due to saturated condition...
    BSNL...very well known India's company for its VERY BAD services, it may be landline phone(As its old infrastructure,lethargic technicians,patch work of wires,old dps),mobile coverage(If you are standing beside bsnl tower,you'll not get coverage on any mobile),broadband(I used it ,I faced issues for so long time and at last I avoided and left services).

    As we can do portability on mobile services but for bsnl landline we are helpless.Only thing we can do is to stop getting services.But my concern is its legacy LANDLINE Number. If I could do portability for this number,I would be first to transform.

    I asked one technician recently, who came to solve landline disturbance,please can you solve this problem permanently? I told him I have solution for this change,as a Telecom Engineer suggested.Well.....for solution there were no role of telecom engineer,simple solution was that to replace e.d.2001/2002 old wire with new.
    But his reply was that,that is not my JOB!!!!

    I hope who read this concern are enough matured,might be working in private firm and able to understand that...what happens when employee escape from his responsibility!!!!!

    PS: There were 2 technical guys together.I found they came at my place for passing time!!

    Hopefully we get good benefits/services of bsnl telecom,either we kick these people by switching to other good service provider.

    Jago Grahak..
    Jay Hind

    C.D.Vyas

    ReplyDelete
  164. Two friends were working in one company and were using mobiles of each other. After leaving the company it was noticed that mobile used by him was in the name of his friend. Both of them approached BSNL office but were told that number can be transferred only to blood relation. As this man has given this number every where for reference, he is in trouble.It is not understood what is the problem in transfer if both the parties agree.How this issue can be resolved.premrathi61@gmail.com

    ReplyDelete
  165. I was facing a problem with Landline/Broadband services since last one month, your technicians are coming doing some patch work and resolves the issue for the temporary basis.

    Again it is failing. It is going from last month, seems your workers are either careless or do want to keep the customer with BSNL. Also, employees do not understand the urgency. If this still going on, I may need to disconnect the BSNL connection.

    ReplyDelete
  166. Sir we got new bsnl broad brand under 49 plan before 20 days.From that day, we did not get the skype connection.We are unable to talk in skype to my friends and relatives.Please kindly resolve it as quick as possible.

    ReplyDelete
  167. Sir. I called up so many times to the BSNL customer care in this number 18003451500 for getting Information about New Plan of 249 Broadband scheme... at 07:00PM on 09/11/2016. The customer care Executives /Staffs are attending the calls & They asked me to hold the Line...After some Times they Disconnected the Line...Again & Again, I called up...They are doing the same...They are not given any information... And Any responce... I Felt The worst customer service in BSNL. Please take necessary Action against those irresponsible people on that time of duty hours. - A.KHAN 9894211088 Madurai circle - TamilNadu.

    ReplyDelete
  168. This mail is generated for department of BSNL so kindly look into the matter that I want to concern with BSNL team.
    My name is Mukesh Prajapati who is actually consuming your BSNL departmental services as per having a broadband connection and I live in Jaipur (302016)-Rajasthan- India. My broadband connection number is 0141-2305931 and connection was issued to me by the name of my.
    So now comes to the matter; my landline phone is dead since last week (12-11-2016) and may be soon it will be over more than a week hence submitted the complained. I made the complaint many of times but your automatic complain booking system do not have more than one complaint until former ought to resolve beyond of this I made heaps of calls to the your department by the a lot number many time but they do not respond me well even they have only a single word to speak like: due to technical problem work is on progress.
    Now I am still confused that Is there anyone else who is taking serious this matter?? Because I have to suffer a lot due to having my business mails!! How much time I will have to give my cell phone to check it out? This is one the biggest issue I am looking over now from BSNL in my life since I had the connection, I know some times it happens but this time it is really too much from your department .
    If it seems that I am making corn with pepper then why don’t you look out to my complain number: BSNL Complaint ID: 1035189245
    I am Awaiting for fast and positive response from BSNL Team.
    Date of mail posted (19-11-2016)

    ReplyDelete
  169. Our BSNL Land line 0250-2456601 Line cable fault passed 2 Yrs is under problems But No line man, SDE, Gm are taking any action to solve the problem faced by customers.
    BSNL Staff Mr. R.B. Yadav, & GM Mr. L.S. Ropia, is not tacking any action to solve the problems are they are does not reply of our complaint letter frwd by us.
    Only they verbal says it will be done but still pending. As 25-40 Lines are suffering since long.
    Dear BSNL Staff please look in this matter.

    ReplyDelete
  170. Pakkiri Jayaram
    2:41 PM (0 minutes ago)

    to portalhelpdesk
    sub: 0413-2256367 upgraded in paper but not in practical manner.
    Ref: upgraded by paper and not in practically.
    ***
    With reference to above, i have given letter to BSNL lawspet office,pondicherry-8 to upgrade my broad band from limited to Rs.1075 for a month only. It is approved in the Lawspet bsnl office but my upgrade net not yet come for a week. There is no use even i upgrade my broad band. Hence, I request you to kindly look into the matter urgently or downgrade the broad band as it was.

    Thanking

    yours faithfully

    m. saraswathi
    04132256367

    ReplyDelete
  171. BSNL complaints on twitter !! But why should i post my personal numbers on social media.They have blocked the dm in twitter how would one share numbers & details privately.
    Wont believe the customer care guy actually asked me file a complain against BSNL, i so wish i could have recorded the call.

    ReplyDelete