27 September 2013

on 3 comments

BSNL 2G 3G Prepaid Mobile Automatic Plan Validity Extension

PAN India Telecom service operator Bharat Sanchar Nigam Limited in order to offer more services to their valued customers, has announced the launch of Automatic Extension of Plan Validity for 2G/3G Prepaid Mobile Plan customers who are having sufficient balance in their prepaid account.

At present many subscribers will get the validity extended through different channels(CTOP-UP, Online Recharge etc..), but still there may be some customers who might miss it, for such customers who are having sufficient balance in their prepaid account, BSNL allows the customers to extend the validity on the last day of expiry after deduction of the plan voucher amount of existing plan from the customer mobile account balance.
BSNL Prepaid Mobile Plan Automatic Validity Extension
BSNL subscribers should be reminded to extend their plan validity a week before the expiry date before GP-I(Grace Period-I) starts, through SMS or IVRS or customer care etc... for extending the validity. The customers who did not get their validity extended and are due for entering into GP-II(Grace Period-II) after expiry of GP-I, should be reminded again to extend their plan validity 2-3 days before the start date of GP-II  through SMS for extension.

In the absence of a response or inaction by the customer with in GP-I(Incoming allowed and Outgoing barred), the plan validity of the prepaid mobile customer may be extended the mobile account validity on last day of GP-I automatically, after deduction of the plan voucher amount of the existing plan from the account balance and intimated accordingly through SMS.

The automatic extension of plan validity facility is available to all Voice and Data Prepaid Plans customers except Lifetime Plan customers. BSNL headquarters has issued all instructions to their circles for implementing the automatic extension of plan validity facility/scheme for 2G/3G prepaid mobile customers with effect from 1st October 2013.
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3 comments:

  1. All the mobile phone operators like Airtel, Aircel, Reliance etc. given sim card validity customers upto 2037 freely. But in BSNL given only 6 months validity if recharged for their prepaid customers. What a worst BSNL in India?

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    Replies
    1. before 2012, BSNL also gives the validity upto 2035 also, after TRAI makes a rule for maximum validity of 6 months for new/migrated customers, BSNL is following that, so have a look at other operators also with new subscription.

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    2. I got a message in my BSNL cell on 11.2.2015 that "automatic validity is implemented by deducting PV charges from your account...". Again on 12.2.215, another messge came stating,"customers in GP1 and 2 are alowed for top-up,and will get respective talk value and they are eligible for auto validity extension."
      Auto validity extension is a novel idea and appreciable since many people (me too and lost reserve top-up balance amount) forget to extend validity in time as there was no warning message prior to that due to reasons unkown.

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