National Telecom backbone and Largest Landline subscriber base telecom operator Bharat Sanchar Nigam Limited(BSNL) has introduced Credit Limit Monitoring (CLM) in Landline Services across the country in all the Zones of BSNL.
The functionality of Credit Limit Monitoring (CLM) are as follows
1. Fixing of Credit Limit: The Credit Limit for the account will be fixed, equal to the higher of the following
- 3 paid bi-monthly bills or 6 paid monthly bills, or
- Deposit amount at credit in the customer account.
Unbilled usage shall be monitored daily or as part of the rating process, for all customers including e-stapling and Hierarchy billing as well as VIP/VVIP categories. Excess payment if any, against the account shall be adjusted to assess the total unbilled usage to be considered for CLM.
2. Alert to customers through IVRS and SMS
Two alerts shall be generated by BSNL system when unbilled usage approaches the Credit Limit or exceeds it. After updating the Mobile number of customer through BSNL Database, SMS alerts will be sent to the customer, if unbilled usage considering excess payment etc.
Credit Limit Monitoring (CLM) in Landline Services will send two alerts to customer through IVRS and SMS after crosses the credit limit, as 1st alert on crossing of 80% of Credit Limit and 2nd alert on crossing of 110% of Credit Limit.