Data Usage in daily basis upto date from the broadband portal. while connecting the Broadband services, customers are getting some technical problems/observations which are not aware by them, in order to resolve some of the major connecting errors here is the suggested actions/remedies as follows.
Trouble Shooting Guide for BSNL Broadband Connection1. Kindly switch-off your modem when not browsing even if you are in unlimited plan. If the modem has been purchased from BSNL, never change the power adapter of the modem with local one.
|Sl.No||Indications / Errors||Suggested Action / Remedy|
|1||DSL (ADSL) Link light is not glow-ing or it is blinking and goes off||Check for any loose connection in splitter and modem. Ensure that ADSL/Modem port of Splitter connected to DSL port of the modem|
|2||Getting error 691 (in Bridge mode)||Check your user-id and password|
|3||Getting error 678 or 769 (in Bridge mode)||Check whether your Ethernet/USB/Wifi port is in Disabled state. If so, enable it. Problem not solved ?. Carry-out remedy of Si.No: 10, Still problem ? …. call BSNL helpline|
|4||DSL is steady but no browsing (in PPPoE mode)||Go to modem webpage & check the WAN status of your Modem for possible “Authentication failure”|
|5||DSL is steady & no Authentication failure but still no browsing||Check whether your modem is having your user-id. If it is showing something like “multiplay”, change it with your user-id, put password, save and reboot the modem and try. Check whether Ethernet/USB/Wifi port of your machine is in Disabled state. If so, enable it.|
|6||DSL is steady, no authentic- ation failure, modem is having your user-id, but still no browsing||Go to command prompt (Start Run type cmd Press Enter) Give the command ping www.google.co.in and press Enter. If getting 4 successful replies, then problem is in your browser. Re-install it or re-install O/s. If getting “Could not find host”, there is DNS issue with your machine/modem, call 1504.|
|7||Modem & PC connected via USB but USB light is not glowing||Check the USB cable for loose connection. Reinstall Modem’s USB driver. Still problem ? call BSNL helpline|
|8||Modem & PC connected via Ethernet but Ethernet/LAN light not glowing||Check the Ethernet cable for loose connection.|
Check whether Local Area Connection icon is available under Network Connections in Control Panel. If not available, reinstall driver of the Ethernet card.
|9||Unable to browse in Laptop via wire-less||Check whether “Wireless is turned ON” in your laptop. You may have to press Func & F2 or F5 (having wireless symbol) keys or Wireless button or Blue tooth button of your Laptop to Turn ON/OFF the “wifi”,|
Check whether your Wireless adapter is in enabled state. Remove Ethernet cable & ping 192.168.1.1 to check whether modem is communicating with your Laptop thro wireless
|10||Unable to open the modem web-page http://192.168.1.1||Assign IP address, subnet mask, gateway as detailed in Si.No: 6. try again with Reboot.|