Last updated: 20 September 2012
on 24 comments

BSNL Wired Line Broadband Services Trouble Shooting Guide

India's most reliable wired line Broadband service provider Bharat Sanchar Nigam Limited has issued the most reliable broadband services to the customers of Postpaid and Prepaid services with Limited and Unlimited BSNL Broadband Plans with a supply of reliable modems with low cost.
BSNL Broadband Connection Trouble Shooting Guide
Customer who opts for Postpaid Broadband plans can check their Data Usage in daily basis upto date from the broadband portal. while connecting the Broadband services, customers are getting some technical problems/observations which are not aware by them, in order to resolve some of the major connecting errors here is the suggested actions/remedies as follows.

Trouble Shooting Guide for BSNL Broadband Connection
1. Kindly switch-off your modem when not browsing even if you are in unlimited plan. If the modem has been purchased from BSNL, never change the power adapter of the modem with local one.

Sl.No Indications / Errors Suggested Action / Remedy
1 DSL (ADSL) Link light is not glow-ing or it is blinking and goes off Check for any loose connection in splitter and modem. Ensure that ADSL/Modem port of Splitter connected to DSL port of the modem
2 Getting error 691 (in Bridge mode) Check your user-id and password
3 Getting error 678 or 769 (in Bridge mode) Check whether your Ethernet/USB/Wifi port is in Disabled state. If so, enable it. Problem not solved ?. Carry-out remedy of Si.No: 10, Still problem ? …. call BSNL helpline
4 DSL is steady but no browsing (in PPPoE mode) Go to modem webpage & check the WAN status of your Modem for possible “Authentication failure”
5 DSL is steady & no Authentication failure but still no browsing Check whether your modem is having your user-id. If it is showing something like “multiplay”, change it with your user-id, put password, save and reboot the modem and try. Check whether Ethernet/USB/Wifi port of your machine is in Disabled state. If so, enable it.
6 DSL is steady, no authentic- ation failure, modem is having your user-id, but still no browsing Go to command prompt (Start Run type cmd Press Enter) Give the command ping www.google.co.in and press Enter. If getting 4 successful replies, then problem is in your browser. Re-install it or re-install O/s. If getting “Could not find host”, there is DNS issue with your machine/modem, call 1504.
7 Modem & PC connected via USB  but USB light is not glowing Check the USB cable for loose connection. Reinstall Modem’s USB driver. Still problem ? call BSNL helpline
8 Modem & PC connected via Ethernet but Ethernet/LAN light not glowing Check the Ethernet cable for loose connection.
Check whether Local Area Connection icon is available under Network Connections in Control Panel. If not available, reinstall driver of the Ethernet card.
9 Unable to browse in Laptop via wire-less Check whether “Wireless is turned ON” in your laptop. You may have to press Func & F2 or F5 (having wireless symbol) keys or Wireless button or Blue tooth button of your Laptop to Turn ON/OFF the “wifi”,
Check whether your Wireless adapter is in enabled state. Remove Ethernet cable & ping 192.168.1.1 to check whether modem is communicating with your Laptop thro wireless
10 Unable to open the modem web-page http://192.168.1.1 Assign IP address, subnet mask, gateway as detailed in Si.No: 6. try again with Reboot.
The above are the some of the tips/suggestions for a BSNL Broadband Plan customer availing internet services on BSNL Wiredline to get high speed and hassle free internet services.
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24 comments:

  1. How to use IPv6 on BSNL broadband?

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  2. I have ULD750 plan but the problem is downloading is so slow it is like waiting for ever. sometimes 2.5 mbps.
    I m v dissapointed. Can bsnl help with this.

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  3. i have bsnl vmc an1020-21 modem. my internet light is not glowing however internet works fine and all other lights are working fine.
    when i reboot the modem all the lights turns on that means the internet light is functional. after the modem boots and dsl is stable i can connect to internet but the modem does not show the internet light glowing.

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    Replies
    1. Your modem may faulty, but use it until it works

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    2. i am also using a third party power adapter(1A 12V) as specified for the modem could that be a problem.

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  4. My adsl light won't stop blinking,i have tried with other modems but still won't connect to the internet,its not a faulty line i'm sure of that because my LL phone is working without any noise in the background,i pay bills on time and i'm sure its not the cause.. Adsl failed to sync,don't know what to do i tried every solutions i could find on google but to no avail,including resetting my modem,its sarting to get hopeless for me,maybe i should change my isp because paying 1300 every month is'nt worth this at all.

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    Replies
    1. get the modem of any other and just check with that by connecting the same lines, then it will be confirmed whether it is the modem fault or line fault.

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    2. Even if your LL is is working fine still BB might not come and it will be surely the problem of cable only at the pole Jn box. Tell this to Lineman and it will be rectified. It happenned to me once.

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  5. my modem's dsl light does not on from yesterday , but my phone is working fine , i dont know where is the problem , please help .

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    Replies
    1. this may be line problem, so complaint this to local authorities to solve the issue, dial 198 fro local bsnl landline phone and book your complaint

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  6. my internet is connected but symbol shows red cross over it. Why?
    please reply

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    Replies
    1. U have to install the Driver for the Network...

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  7. Having a very bad time with bsnl paying 1500 per mnth but for 10 days a month my modem not getting dsl and no internet connection, totally waste of money call to bsnl then line man will come tie some cabels then broadband will work fine for few houre or days after few days it will stop working its like im having this problem every 2 days and line man will only come to check after one day of complain booked, really hated this experience

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  8. My power (red ) light blinks rapidly . No others lights are working and no interest in my BSNL vmc modem .. what will be the issue ??

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  9. Why is it showing that to log into wifi network even after connecting correctly????????????

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  10. Hi guys, 2 days back this issue started.
    If I turn the modem on, all lights will come, and lock on... am able to browse net..but after using for 5 or 10 minutes, the dsl and internet light will go off, and dsl starts to blink again... then automatically reconnects... sometimes it won't.
    What will be the problem..?
    Could it be a faulty splitter/filter?
    Or modem issue?
    If it is modem issue, how is it working fine for some time?
    what is average life span of a standard modem? sir plaes solve my problem by broadband is wifi broadband

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    Replies
    1. I am facing the same problem from 2 months. Infact I've changed my entire broadband cable,splitter and modem but the problem is still there.

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  11. In my bsnl bb driver does not work and the bb Web site shoes protected object. It is also very connectivity

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  12. In my modem for the past two weeks the Internet is getting connected after 5mins .. it dsl light starts to blink and Internet gets disconnected. . Whats the problem ?

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  13. Land line internet is cutting off every 5 to 10 minutes. Some time connection continues for one hour. what type of complaint is this. This happens daily. When repairman arrives, there will be internet. He goes away, net goes again.

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  14. broadband connection wifi working but the ethernet not working with LAN cable - it's showing no internet tried in 3 laptop but its not working in any of them. if you can send someone to fix the problem

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  15. My modem is showing red colour light in fibre connection lighting what does that mean.

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  16. I am having problem with BB Internet.. Adsl light blinking green though landline phone is working fine.. Sometimes in between adsl light gets stable for 30 some min after than same problem... I have changed modem... On new modem Internet worked fine for 40 min after than same adsl light started to blink on new modem as well and Internet is not working , I have noticed strange thing whenever I call on my landline no. From my cell.. The adsl light on modem gets stable and Internet start working for few minutes.. After 5 min adsl light start blinking again... Can anyone help

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  17. Bsnl router always stays on blinking.... It will connevt for a few minutes and goes off.... Ita been a month and the lineman came and said it was splitter fault.. After i changed it theres no use... Worst isp is bsnl.....

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