BSNL Prepaid Closed User Group(CUG) Plan and Tariff in 2G/3G Mobile Services

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BSNL brings Closed User Group(CUG) Plan in Prepaid Mobile Services to facilitate the 2G/3G GSM Mobile customers of BSNL, who made the voice calls frequently to their well wishers or in their business etc.. The calls which were made in the CUG are charged as totally free around the clock, except in Roaming.

New customers shall activate the CUG plan by submitting a request for CUG,  as well as the existing customers also shall activate the CUG plan by approaching the nearest Customer Service Center(CSC) with requisite documents.

Details of BSNL Closed User Group (CUG) Plan under 2G & 3G Prepaid Mobile Services
  • Minimum connections for BSNL Mobile Prepaid CUG services is 3 and maximum is indefinite, according to the customer requirement.
  • Group size 3-25 mobile numbers are charged Rs.80 per month as CUG Charges, Group size 26-last mobile number are charged Rs.60 per month as CUG Charges.
  • Monthly CUG charges are applicable to each and every mobile connection.
  • The charges will be automatically deducted from the account balance of all the customers in the CUG Group.
  • CUG facility is provided for all the existing 2G & 3G prepaid plans(Circle Plans & Corporate Plans) except New Life Time Plan and all the mobile numbers will be in the same plan only,  Local & Zonal/National CUG will be valid for one calendar month. 
  • Local CUG means with in the circle Ex:- Maharastra, Andhrapradesh, Karnataka and Zonal/National CUG meant for other than the circle.
BSNL Closed User Group(CUG) Plan Charges / Tariff
Group Size
Prepaid Local CUG Charges per month in Rs. 
Prepaid Zonal/National CUG Charges per month in Rs.
3-25 80 180
26-249 60 160
250-599 60 140
600-999 60 120
>999 60 100
BSNL National Prepaid Closed User Group(CUG) Plan and Tariff in 2G/3G Mobile Services is applicable where it is technically feasible only.
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72 comments:

  1. how to start a CUG plan in a company or group

    ReplyDelete
    Replies
    1. Approach your nearest CSC in the same circle and apply with a written request( if mobile connections are with different customers, all should submit a request to add in the same group) for CUG.

      Delete
  2. Is company providing any free of cost mobile sets in the plan , if yes then we are willing to take the cug plan 25 - 264 users.

    MAJ HIMANSHU THAPA
    INDIAN ARMY
    MOB NO 9419089457
    J&K

    ReplyDelete
    Replies
    1. BSNL is not providing any free of cost mobile sets in this plan

      Delete
  3. is there any deposit to make b4 v start cug plan

    ReplyDelete
    Replies
    1. Administrator27 March 2013 05:42

      there is no deposit to start CUG

      Delete
  4. I Have 6 Postpaid connections which is used in our office. The connections are in name of me & my wife & few in my companies name. Can we enroll all these numbers in CUG plan. What is the procedure. Whom should we write the application & is there any such form available.
    Sanjiv Jain

    ReplyDelete
    Replies
    1. If you want to activate Postpaid CUG, All the connections will be in the Companys name only, if it is in prepaid, then it will be possible.

      you should request to area concerned cellone commercial officer.

      Delete
  5. is it possible to join bsnl(up)and mtnl(delhi) in bsnl cug group?????

    ReplyDelete
    Replies
    1. No its not possible, CUG is available in BSNL network only

      Delete
  6. Except The Group Call, What Is The Call Charges For Other Network ? Give Me The Details Please... And Is This Cug Is Presently Running Or Not?

    ReplyDelete
    Replies
    1. Prepaid CUG available at present with the above tariff, The call charges are according to prepaid corporate/circle plans opted by the customers, for corporate plans details, visit

      http://www.bsnlteleservices.com/2012/07/bsnl-corporate-prepaid-plans-tariff-of.html

      Delete
    2. Actually I Am Staying In Rajahmundry(A.P)I want Know The Details About The Other Networks Tarifs in Andhra Pradesh.

      Delete
    3. In A.P. the most successful plan is NESTHAM, the tariff is
      a. 1.2ps/sec to own network and 1.3ps/sec to other network.
      b. Total FNF numbers in 5, in that 5 numbers for BSNL at 15ps/min and 35ps/min to other network

      Delete
  7. In CUG plan how can be deduct monthly charges ? whole the charges will deduct from each mobile ?

    ReplyDelete
    Replies
    1. Pls read the above article for charges mentioned, and the charges will deduct from main balance of each mobile as above

      Delete
  8. Existing bsnl mobile customer can get this cug facility without changing sim card/existing number ?

    ReplyDelete
    Replies
    1. Yes, customer can avail Prepaid CUG facility on existing number, but all the numbers are to be in same plan.

      Delete
  9. Can a student of 17 years of age with a student id proof issued from the collage get 3 new prepaid CUG connections in banglore? HOW?
    Thanks in advance!

    ReplyDelete
    Replies
    1. No, he is not eligible with that age

      Delete
  10. can three prepaid cug connection be taken in the name of a single person?
    I am asking this because a nearest csc person said that it can be offered in the name of a company only?
    For additional information or enquiry the number i called was
    0821 2416004

    ReplyDelete
    Replies
    1. Postpaid CUG connection will provide on Company's name and Prepaid CUG connections will provide on any type, but all customers will give request for prepaid CUG

      Delete
  11. I contacted (Tamil Nadu) Vellore CSC to start a national CUG with my BSNL mobile and few other mobiles from Karnataka. I was informed that this CUG is only avialable to Govt. Service personal and not for public. They also said that the monthly charges are Rs. 100 for Local CUG and there is no National CUG. Kindly inform me whom should I approach to start this National CUG.

    ReplyDelete
    Replies
    1. Prepaid CUG connections will provide to all and Postpaid CUG will provide to registered companies/organizations/shops/retail stores etc..

      Monthly charge is Rs.80 only, but customer should maintain Rs.100 as balance, but the rental amount Rs.80 only deducted in prepaid balance

      BSNL National Prepaid Closed User Group(CUG) in 2G/3G Mobile Services will be available to customer where it is technically feasible only.

      Delete
    2. As a pre-paid user, I Contacted the CSC. Vellore CSC says that there is no National CUG and even SDE, BSNL, Vellore said that there is no provision for National CUG. Kindly intimate the reference circular or info from BSNL so that I can escalate this matter to the Higher ups to start a CUG. If you provide an email ID to whom I should contact to get National CUG, that would be enough and fine. I shall contact/approach them. Thank you for your good service in this line.

      Delete
    3. National CUG will provides where ever it is technically feasible, In tamilnadu it is not technically feasible, so it is not available in tamilnadu.

      Delete
  12. I am an individual mobile (BSNL SIM) user. Can I start a CUG to be in group with other BSNL mobile users (Family members, relatives and friends)?

    ReplyDelete
    Replies
    1. Yes you can start prepaid CUG, but all the members will submit the representation for CUG and all the numbers will be in the same plan

      Delete
  13. Hi,

    Thanx for providing good details. Based on your website's information I already started a CUG group in Tamil Nadu for my family members. Now the issue is, for adding a new number is there a SMS code I can send to 53733 and add it along with the existing group? Bcoz I feel very uncomfortable to visit the CSC each and every time to add even one number. The staffs in CSC are also not very co-operative. Kindly guide is there such a facility available

    Regards

    Arvind Kumar

    ReplyDelete
    Replies
    1. Addition of new members through SMS may not be possible, visit the details for CUG at

      http://www.tamilnadu.bsnl.co.in/CM/AdCirculars/Local%20CUG%20Tariff.pdf

      Delete
  14. Am a non CUG plan user.. I want to join in CUG .
    .wat r the steps I have to take for joining in CUG.. plz tell me clearly..

    ReplyDelete
    Replies
    1. Read the above article, all the details mentioned as above

      Delete
  15. what if suppose we missed maintaining Rs60/- balance, it had happened with me and I am out of cug now. please guide me how can i get back into CUG

    ReplyDelete
    Replies
    1. After maintaining sufficient balance, you will be automatically reback into CUG with sometime

      Delete
  16. What is the call charges to other mobile in CUG. General Tariff. Is it free among the CUG, then outside call charges details is needed. But the link provided in one of the reply is not working.

    Thanks

    ReplyDelete
    Replies
    1. Call Charges with in CUG is free, other than CUG numbers all calls will be charged as per main plan of mobile number.

      check for tariff of plans at

      http://www.bsnlteleservices.com/2012/07/bsnl-corporate-prepaid-plans-tariff-of.html

      General plan call charges are as below
      Local/STD calls to Mobile/Fixed On-net =60 ps/minute
      Local/STD calls to Mobile/Fixed Off-net = 70 ps/minute
      Local/STD calls to Fixed Off-net = 90 ps/minute

      Delete
  17. sir i am using bsnl krishi maharashtra cug service.
    but now i am in andhra pradesh where i face a problem of roaming in incoing n outgoing call becouse to cont. i need to recharge of cug n other main bal.
    now i am thinking to convert my plan in general .
    plz provide ur suggesion n what is the procedure to convert in general.

    ReplyDelete
    Replies
    1. CUG will not work in Roaming, it is to suggest that, Recharge your number with Rs.69 for National Roaming Free Incoming Calls FREE for 30 DAYS and use only incoming calls from your Group.

      Delete
  18. Hi am having a prepaid no and my brother having a postpaid which already have cug covered with office member,is it possible to add my brother no to my cug list

    ReplyDelete
  19. No, that is not possible, both numbers should be either in prepaid or postpaid then only it is possible to form a group

    ReplyDelete
  20. Can other customer get porting in CUG Plan of BSNL?

    ReplyDelete
    Replies
    1. After porting into BSNL Network, customers can avail into BSNL CUG plan.

      Delete
    2. i want 3 new CUG connection for my family. how can i apply

      Delete
    3. Approach nearest CSC of BSNL woth required POI & POA and ask for CUG, if they provides or not

      Delete
  21. it is possible to join a new individual BSNL prepaid customer to a particular group, if possible then how

    ReplyDelete
    Replies
    1. Groups are issued to Enterprise customers, where it should be to activated to individuals according to their conditions, so approach concerned area BSNL office and ask for CUG group

      Delete
  22. Sir I want to stop my cug plan could you please tell me how to do it

    ReplyDelete
    Replies
    1. Submit a requisition to nearest BSNL to delete from existiing Group

      Delete
  23. I am BSNL krushi user for maharshatra and goa circle, now i am in AP Hyederabad for 6 month. I am facing problem in user CUG plan; with reference to your comment i made 200 roaming free recharge for 6 month. but have to pay 108 per month without use only for accessing main balance for outgoing call. Is there any option please tell me.....

    ReplyDelete
    Replies
    1. these charges are for CUG, if you dont want the facility of CUG, submit a representation to concerned bsnl office for deletion of this number from CUG,
      by this CUG, your group members will be charged as free for outgoing to you, but you will be charged as usual for outgoing from roaming area.

      Delete
  24. I want to have national cug sim cards. I want to know that in national cug I have to buy all sim respective different states or only one state?
    Second- my parents are in gujarat my wife in tamilnadu and I am in Delhi then for all 3 sim on national cug can have unlimited free calls. Also help from where can i buy.

    ReplyDelete
    Replies
    1. National CUG is to be offered according to Technical feasible conditions, so approach nearest Mobile Section BSNL Office and enquire about this or call 18001801503

      Delete
  25. how can we recharge prepaid cug every month online

    ReplyDelete
    Replies
    1. CUG Subscription amount will automatically deducts from main balance of mobile number every month, customer has just to maintain the balance only in their main account.

      Delete
  26. WE NEED A CUG TEAM OF 20000 GROUP. HOW CAN WE AVAIL IT

    ReplyDelete
    Replies
    1. Pls approach your district BSNL authorities for CUG for first time about your requirement, after that they will be touch with you.

      Delete
    2. We have already contacted, but is there any provision to take any permisson or approval of bsnl company or state head? pls give any contact no of orissa.

      Delete
    3. Check it our here for Orissa BSNL Officers Telephone directory
      http://www.orissa.bsnl.co.in/directory.php

      Delete
  27. Dear Sir, Kindly let us to know, can I increase the CUG Member with my group, how much more its possible, is it available for NE-1 circle.

    ReplyDelete
    Replies
    1. Yes you can increase your CUG members, if you already having CUG faclity, so approach concerned area BSNL office for provision of CUG services

      Delete
  28. I am an existing customer of Bsnl maharashtra. Shall i start cug to make free calls to existing cutomers in kerala. What is the procedure?

    ReplyDelete
    Replies
    1. National CUG is available, but it will be provided according with technical feasibility, so approach nearest CSC of BSNL and enquire about provision of National/CUG

      Delete
  29. I am a bsnl cug mahahrishi subscriber. My village wangi tal shrirampur, dist ahmednagar has a poor signal quality and a poor net Connection. What should I do

    ReplyDelete
  30. I plan to buy a new connection for my family members (more than 5 members). I Like to know how to apply. I need to provide the documents (like ID proof etc) from each members or can i provide my proof for the all.. please explain

    ReplyDelete
    Replies
    1. At present many circles are not giving Mobile CUG to individuals, so approach nearest BSNL office along with your Proof of address + Proof of Idendity and ask for CUG, if there is any possibility for individuals, they will provide

      Delete
  31. sir,
    i have bsnl cug plan in prepaid.
    but now i don't want that plan so how is delete my group

    ReplyDelete
    Replies
    1. Approach concerned area BSNL office and give the requisition for deletion from CUG

      Delete
  32. Is it available in punjab ?

    ReplyDelete
  33. I have one prepaid cell one connection in my name and my wife has one cell one connection in her name (both in Kerala) and my daughter has one connection in Chennai. All are under pre-paid connection scheme. Can there be a cug concept and whether it will be local or national? Pl advise

    ReplyDelete
    Replies
    1. National CUG is available in some circles, it is not possible for all areas, at present south indian circles may not allowing National CUG, so approach concened area BSNL office to enquire about national CUG, whether they are offering or not

      Delete
  34. How to closed cug plan?

    ReplyDelete
    Replies
    1. Approach concerned BSNL office and give a request for deletion from CUG

      Delete