Last updated: 12 July 2012
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BSNL "3G Services" and Frequently Asked questions (FAQs)

3G Customers are having the doubts in many ways, the following are the frequently asked questions for 3G Services in BSNL Network

What is 3G?
3G is the next generation of mobile communications systems. It enhances the services such as multimedia, high speed mobile broadband, internet access with the ability to view video footage on your mobile handset. With a 3G phone and access to the 3G network you can make video calls, watch live TV, access the high speed internet, receive emails and download music tracks, as well as the usual voice call and messaging services found on a mobile phone, like person to person video, live streaming, downloadable video of entertainment, news, current affairs and sport content and video messaging.

Where can I view the demonstration of 3G ?
You can view the demonstration of 3G at the CSC ( Customer Care Center ) and BSNL website

Can I get 3G services on my existing Number?

Will my no. change if I upgrade to 3G

Will I get remote access to CCTV footage?
Yes, you can access CCTV footage or any other similar application by using 3G service as a connecting media between the CCTV server and your 3G service enabled handset.

Is there any tracking feature available in 3G network ?

What is USIM ?
USIM is a SIM card for 3G services. USIM stand for Universal Subscriber Identification Module. USIM is provided to access 3G services.

What will be the storage capacity of 3G SIM ?
128 KB

Is the cost of USIM included in activation charge ?
Yes, starter pack includes the charges for USIM.

I am an Airtel/Vodafone/Idea user, can I retain the same number while subscribing for BSNL 3G services ?
Yes through porting to BSNL

I am an Airtel/Vodafone/Idea user, how can I switch to BSNL 3G services ?
You have to take a new 3G connection from BSNL or if you want same number you can do the porting.

Will I get any special benefits if I shift from Airtel/Vodafone/Idea to BSNL 3G ?
you will get all those facilities that BSNL is offering on its 3G services like Video call facility, Mobile broadband, Mobile TV content available on BSNL 3G Portal etc. For promotional schemes, visit BSNL website .

Will I get separate bill for 3G connection ?

How can I get duplicate USIM ?
Through BSNL CSC.( CCN)

Do I have to pay for Duplicate USIM ?
Where will I get technical support ?
Customer Care Center/BSNL 3G Experience Centers.

Am I required to replace my 2G SIM card ?

Will I be charged differentially for all services ?
Yes, there is different tariff for various services. For details, please log on to

What is the download speed in 3G ?
Practically, you are going to get broadband experience with speed better than 384 KBPS

Will I get GPS in 3G ?
GPS is a handset feature and is not related to 3G service.

Will BSNL provide USB / DATA card and what will be the approximate cost ?
Yes, it will be available at BSNL CSC and Franchisees of BSNL Network

Is my data secure ?
3G network provides connectivity between the handset and the internet cloud and is fully secure.

Will I be able to play videogames on 3G ?

Will I be able to create videogames through 3G ?
Yes, you can create your own games on the internet cloud. It is the internet cloud on which games will be stored, 3G is a media to access internet.

Will I be able to pay utility bills through 3G ?

Can I do mobile banking through 3G ?

Will I be able to chat through 3G service?

Is 3G broadband available everywhere ?
For details, please log on to

What are the benefits of mobile broadband ?
You will be able to enjoy High speed internet and data service even while on the move.

What are the requirements for mobile broadband ?
You will be able to enjoy High speed internet and data service even while on the move. You require a 3G handset and subscription for 3G services to use mobile broadband on your handset. In case, you want to connect your laptop or PDA (personal digital assistant) to 3G network, like while moving in a vehicle, you will require to connect your 3G handset to the computer through data cable, infrared or blue tooth. You may also buy a 3G data card and use the same with your computer to access high speed 3G network.

What is the difference between wired broadband and wireless broadband ?
Wired broadband is a fixed place service requiring a wired line connectivity upto the computer. On the contrary, wireless broadband is a wireless service which enables you to access internet anywhere, in the house or while on the move.

How much data will I use while viewing video ?
If you are downloading a video that is meant for a mobile screen, 1mb per minute is a good rule of thumb. Using this rule, a 4 minute video clip would use around 4MB of your daily or monthly allowance. If the video was meant for a TV or PC Screen, or it is over 5 min long, we would not recommend downloading it to your phone, as it may struggle to play it back And you may not have enough storage space on your phone. A better solution for your mobile is to stream the Video.

Can I get 3G broadband without plugging a USB modem or data card ?
Yes, 3G broadband can be accessed through Handset supporting 3G.

How can I search and download a specific movie from a specific site ?
You can log on to the required website by using 3G service of BSNL. Alternatively, you can download a specific movie by surfing BSNL 3G portal

Can I upload any user generated content through 3G ?
You can upload any thing to internet cloud through 3G as 3G is a media to access internet cloud.

Maximum file size to upload
You can upload any file size. Large file size requires more time to upload.

Will I be paid for the content ?
The internet cloud on which you upload contents may pay you for your content and not the 3G service provider.

Can I create my own website through 3G server ?

What is the difference between WI-MAX , WI -FI (wireless internet) and 3G ?
WI-MAX & WI-FI are primarily for internet/data service whereas 3G is for internet/data as well as voice service. Roaming facility in case of 3G is better as compared to these services.

Is 3G broadband experience the same as broadband at home (wire line) ?
In 3G broadband, the connectivity speed will be almost comparable to the wire line broadband.

What all contents would be available in 3G services ?
Mobile TV, Mobile Broadband, Video calls, Movies, Video PRBT etc.

What are the different type of data card/devices to access Mobile Broadband?
There are two types of data card 1. HSDPA card PCMCIA based 2. HSDPA card USB based and can be connected respectively at PCMCIA slot and USB port of Laptop . These are plug and play devices. The download speed presently available with these cards is 3.6 Mbps. In due course other types of cards will also be available.

These are the some of the BSNL 3G services Frequently Asked Questions FAQs provided by BSNL.
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